I am Ma. Charisse M. Maligaya, an administrative and operations professional with several years of experience in team leadership, customer service, and hospitality environments. I excel at organizing workflows, coordinating daily operations, and training staff to maintain service standards. I’m known for my problem-solving abilities and collaborative approach, delivering reliable results in fast-paced settings. In my current role as Team Leader at Umamido in Belgium, I supervise daily operations, prepare schedules, oversee inventory and ordering, and handle emails and customer queries. I also train and coach new employees and contribute to a positive, efficient team environment. My background in administrative support and cross-functional collaboration supports smooth operations across departments.

Ma. Charisse M. Maligaya

I am Ma. Charisse M. Maligaya, an administrative and operations professional with several years of experience in team leadership, customer service, and hospitality environments. I excel at organizing workflows, coordinating daily operations, and training staff to maintain service standards. I’m known for my problem-solving abilities and collaborative approach, delivering reliable results in fast-paced settings. In my current role as Team Leader at Umamido in Belgium, I supervise daily operations, prepare schedules, oversee inventory and ordering, and handle emails and customer queries. I also train and coach new employees and contribute to a positive, efficient team environment. My background in administrative support and cross-functional collaboration supports smooth operations across departments.

Available to hire

I am Ma. Charisse M. Maligaya, an administrative and operations professional with several years of experience in team leadership, customer service, and hospitality environments. I excel at organizing workflows, coordinating daily operations, and training staff to maintain service standards. I’m known for my problem-solving abilities and collaborative approach, delivering reliable results in fast-paced settings.

In my current role as Team Leader at Umamido in Belgium, I supervise daily operations, prepare schedules, oversee inventory and ordering, and handle emails and customer queries. I also train and coach new employees and contribute to a positive, efficient team environment. My background in administrative support and cross-functional collaboration supports smooth operations across departments.

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Language

English
Fluent
Dutch
Beginner
Spanish; Castilian
Beginner
Italian
Beginner

Work Experience

Team Leader at Umamido, Belgium
January 1, 2021 - Present
Supervise daily operations and support the manager in team coordination; prepare schedules, oversee inventory and ordering processes; train and coach new employees to ensure service standards; handle administrative tasks including emails and customer queries; contribute to a positive and efficient team environment.
Volunteer Staff at Koffieklap (NGO café), Belgium
January 1, 2021 - December 31, 2021
Assisted in food and beverage preparation; delivered high-quality customer service; supported daily café operations.
Manager at Jungle Juice Station
January 1, 2016 - January 1, 2019
Managed full operations of a school canteen concession; oversaw payroll, cash flow, and inventory; trained and supervised staff; coordinated catering for school events.
Customer Service Representative at Convergys Nuvali
January 1, 2015 - January 1, 2015
Provided customer support for Macy’s and Bloomingdale’s accounts; delivered product information and resolved customer issues; maintained high service quality standards.

Education

Bachelor’s Degree at AB Consular and Diplomatic Affairs, De La Salle – College of St. Benilde
January 11, 2030 - April 2, 2026
High School Diploma at St. Scholastica’s College Westgrove
January 11, 2030 - April 2, 2026
Primary Education at St. Agnes Academy
January 11, 2030 - April 2, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Non-Profit Organization, Professional Services, Travel & Hospitality, Retail