Available to hire
I am a results-driven IT Support Specialist with over 14 years of experience in network administration, troubleshooting, and incident management. I am now specializing in AI and Automation, with hands-on experience developing advanced chatbots, AI voice agents, and automated workflows using technologies like Google Cloud Vertex AI, Python, and various low-code platforms.
I’m passionate about combining deep technical support expertise with AI skills to create innovative and efficient business solutions. I enjoy collaborating with partners and clients to define project requirements, guiding initiatives from initial concept through deployment and ongoing optimization, and helping teams scale AI-driven processes across industries.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Beginner
Beginner
Beginner
Beginner
Beginner
Beginner
Language
Swedish
Fluent
English
Advanced
Work Experience
Partner / Chatbot Developer at Flireo B.V.
September 1, 2024 - PresentDesign and develop advanced chatbots and AI assistants to enhance customer engagement, streamline operations, and boost sales for clients across various industries.
Customer Support Specialist at Get Tested International AB
August 1, 2015 - October 15, 2025Provided comprehensive customer support for an international e-commerce company, acting as the primary point of contact for inquiries and issue resolution.
IT Consultant at JMAB, Stockholm (via Realify AB, Dynamic Solutions S&C AB, D-Source AB)
September 1, 2023 - October 15, 2025Served as the primary IT support contact during a large Windows 10 deployment project before transitioning into a comprehensive 1st-line support role.
Onsite Support Technician at OKG AB (Nuclear Plant), Os (Oskarshamn) (via Experis Sweden)
August 1, 2020 - October 15, 2025Provided on-site support for over 1,100 employees in a high-security nuclear facility, managed the end-to-end asset management process for 900 leased computers, including data erasure, packaging, and logistics coordination.
Technical Support Engineer at Sinch AB, Kalmar
March 1, 2020 - October 15, 2025Delivered advanced technical support for a global enterprise SMS service, investigating complex message delivery failures and collaborating with international network owners and aggregators (e.g., AT&T, Vodafone) to resolve issues.
Founder & CEO at Writeboard Europe AB, Stockholm
August 1, 2020 - October 15, 2025Founded and managed all aspects of an e-commerce company, including import, marketing, sales, installations, and webshop management in Swedish and European markets. Successfully executed a crowdfunding campaign to secure funding for inventory and marketing initiatives.
Help Desk & Onsite Technician at Cyberco Sweden AB, Stockholm
August 1, 2017 - October 15, 2025Managed and centralized the internal help desk, supporting employees across multiple countries. Led a project to consolidate two separate help desk ticketing systems, significantly improving operational efficiency. Acted as the help desk representative for company-wide IT projects, including migration to Office 365.
Help Desk Technician at Fujitsu, Stockholm
April 1, 2012 - October 15, 2025Provided help desk support for H&M, coordinating technicians for hardware repair and replacement in stores across 24 countries. Promoted to Incident Manager after three years, taking on greater responsibility for managing and resolving critical IT incidents.
Partner / Chatbot Developer at Flireo B.V.
September 1, 2024 - PresentDesign and develop advanced chatbots and AI assistants that enhance customer engagement, streamline operations, and boost sales for clients across various industries.
Customer Support Specialist at Get Tested International AB
August 1, 2025 - October 15, 2025Provided comprehensive customer support for an international e-commerce company, acting as the primary point of contact for customer inquiries and issue resolution. Managed relations and coordinated with third-party logistics partners, including warehouses and shipping couriers, to ensure timely and accurate order fulfillment.
IT Consultant at JM AB
September 1, 2023 - October 15, 2025Served as the primary IT support contact during a large Windows 10 deployment, managed application distribution via SCCM, user account management, folder permissions, and system access requests; transitioned to a comprehensive 1st-line support role.
Onsite Support Technician at OKG AB
August 1, 2020 - October 15, 2025Provided on-site support for over 1,100 employees at a high-security nuclear facility; managed end-to-end asset management for 900 leased PCs, including data erasure, packaging, and logistics coordination.
Technical Support Engineer at Sinc AB
March 1, 2020 - October 15, 2025Delivered advanced technical support for a global enterprise MSP; conducted deep-dive diagnostics and collaborated with international network owners and aggregators to resolve complex issues.
Founder & CEO at Writeboard Europe AB
August 1, 2020 - October 15, 2025Founded and managed all aspects of an e-commerce company, including import, marketing, sales, installations, and website management for Swedish and European markets; successfully led a crowdfunding campaign to fund inventory and marketing initiatives.
Help Desk & Onsite Technician at Cyberco Sweden AB
August 1, 2017 - October 15, 2025Managed and centralized the internal help desk, supporting employees across multiple countries. Led a project to consolidate two separate help desk ticketing systems, significantly improving operational efficiency, and acted as the company-wide representative for major IT projects, including migration to Office 365.
Help Desk Technician at Fujitsu Sweden
April 1, 2012 - October 15, 2025Provided help desk support for H&M, coordinating technicians for hardware repair and replacement in stores across 24 countries. Promoted to Incident Manager after three years, taking on greater responsibilities for critical IT incidents.
Education
Qualifications
ITIL v3 Foundation Certification
January 1, 2010 - October 15, 2025Google Cloud Skills Badges
January 11, 2030 - October 15, 2025365 Data Science: Introduction to AI
January 11, 2030 - October 15, 2025365 Data Science: Introduction to LLMs
January 11, 2030 - October 15, 2025365 Data Science: Introduction to NLP for AI
January 11, 2030 - October 15, 2025ITIL v3 Foundation Certification
January 1, 2010 - October 15, 2025Industry Experience
Software & Internet, Computers & Electronics, Media & Entertainment, Professional Services, Retail
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Beginner
Beginner
Beginner
Beginner
Beginner
Beginner
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