I am a motivated and reliable professional with experience in customer service, email support, and social media management. I am eager to learn, adapt quickly to new challenges, and contribute positively to any team. I enjoy finding solutions, improving processes, and delivering quality results while maintaining a collaborative and professional approach.

Christine Joy Genetica

I am a motivated and reliable professional with experience in customer service, email support, and social media management. I am eager to learn, adapt quickly to new challenges, and contribute positively to any team. I enjoy finding solutions, improving processes, and delivering quality results while maintaining a collaborative and professional approach.

Available to hire

I am a motivated and reliable professional with experience in customer service, email support, and social media management. I am eager to learn, adapt quickly to new challenges, and contribute positively to any team.
I enjoy finding solutions, improving processes, and delivering quality results while maintaining a collaborative and professional approach.

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Language

English
Advanced

Work Experience

Email Support Representative
March 1, 2025 - January 1, 2026
Handled customer inquiries and concerns via email with timely and professional responses. Provided orders support including refunds, returns, and product information across e-commerce platforms. Managed and resolved customer support tickets to ensure high customer satisfaction while coordinating with team members using collaboration and project management tools. Maintained accurate records, documentation, and internal workflows using Shopify, Amazon, Front, Rich Panel, Monday.com, Slack, Notion, and Google Workspace.
Social Media Manager
January 1, 2024 - February 1, 2025
Managed and grew US-based client's social media presence across multiple platforms by creating, scheduling, and optimizing engaging, high-converting content. Developed marketing strategies to increase visibility, engagement, and revenue while actively interacting with audiences to build loyalty.
Graphic Design Intern at Moe Money Management
April 1, 2024 - August 1, 2024
Remote Graphic Design Intern. Assisted layout preparation, print production, and quality checking to ensure high-quality output. Provided customer service by greeting guests, taking orders, and processing payments.
Service Crew at Golden Arches Development Corp. (McDonald's Philippines)
January 1, 2014 - December 31, 2020
Greeted guests, took orders, processed payments, prepared food and drinks, managed delivery and mobile orders, and assembled and packaged take-out and delivery orders efficiently in a fast-paced environment.

Education

Junior & Senior High School at General Mariano Alvarez Technical High School
January 11, 2030 - January 26, 2026
Bachelor of Science in Computer Science at EARIST – Cavite Campus
January 11, 2030 - January 26, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Retail, Software & Internet, Professional Services