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I am a motivated and reliable professional with experience in customer service, email support, and social media management. I am eager to learn, adapt quickly to new challenges, and contribute positively to any team. I enjoy finding solutions, improving processes, and delivering quality results while maintaining a collaborative and professional approach.…

Christine Joy Genetica

Graphic Designer, Social Media Manager, Content Creator, +1

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I am a motivated and reliable professional with experience in customer service, email support, and social media management. I am eager to learn, adapt quickly to new challenges, and contribute positively to any team. I enjoy finding solutions, improving processes, and delivering quality results while maintaining a collaborative and professional approach.…

Available to hire

I am a motivated and reliable professional with experience in customer service, email support, and social media management. I am eager to learn, adapt quickly to new challenges, and contribute positively to any team.
I enjoy finding solutions, improving processes, and delivering quality results while maintaining a collaborative and professional approach.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Advanced

Work Experience

Email Support Representative

March 1, 2025 - January 1, 2026

Handled customer inquiries and concerns via email with timely and professional responses. Provided orders support including refunds, returns, and product information across e-commerce platforms. Managed and resolved customer support tickets to ensure high customer satisfaction while coordinating with team members using collaboration and project management tools. Maintained accurate records, documentation, and internal workflows using Shopify, Amazon, Front, Rich Panel, Monday.com, Slack, Notion, and Google Workspace.

Social Media Manager

January 1, 2024 - February 1, 2025

Managed and grew US-based client's social media presence across multiple platforms by creating, scheduling, and optimizing engaging, high-converting content. Developed marketing strategies to increase visibility, engagement, and revenue while actively interacting with audiences to build loyalty.

Graphic Design Intern at Moe Money Management

April 1, 2024 - August 1, 2024

Remote Graphic Design Intern. Assisted layout preparation, print production, and quality checking to ensure high-quality output. Provided customer service by greeting guests, taking orders, and processing payments.

Service Crew at Golden Arches Development Corp. (McDonald's Philippines)

January 1, 2014 - December 31, 2020

Greeted guests, took orders, processed payments, prepared food and drinks, managed delivery and mobile orders, and assembled and packaged take-out and delivery orders efficiently in a fast-paced environment.