I have always been interested in the patterns of how information and things flow between people. In my early career, I worked for transportation companies as a dispatcher, customer service representative and office manager. It was a fascinating kaleidoscope to see how a simple request would launch my company’s truck from one geographical and cultural area to another. The truck would pick up and deliver the product. I dealt with managers, employees and customers to ensure that service and money would flow between everyone involved in the transactions.
In the later part of my career, I worked with language as teacher, trainer, manager and editor. I dealt in the flow of ideas and skills as English-As-A- Second-Language speakers of all ages sought to obtain the means to improve their abilities to function in their societies and native English speakers sought to improve their abilities to communicate effectively.
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