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I am a detail-oriented and adaptable administration professional with a Bachelor's degree in English Literature and hands-on experience supporting business operations, account management, and customer service. I thrive in dynamic environments where accuracy, reliability, and clear communication matter. I excel at invoicing, payment tracking, and account maintenance using Sage and Spaceman, and I bring a structured approach to organizing data, coordinating stakeholders, and maintaining efficient processes, while delivering clear written communication and reliable support.…I am a detail-oriented and adaptable administration professional with a Bachelor's degree in English Literature and hands-on experience supporting business operations, account management, and customer service. I thrive in dynamic environments where accuracy, reliability, and clear communication matter. I excel at invoicing, payment tracking, and account maintenance using Sage and Spaceman, and I bring a structured approach to organizing data, coordinating stakeholders, and maintaining efficient processes, while delivering clear written communication and reliable support.

Ciára Simms

Content Creator, Copywriter, Social Media Manager, +2

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I am a detail-oriented and adaptable administration professional with a Bachelor's degree in English Literature and hands-on experience supporting business operations, account management, and customer service. I thrive in dynamic environments where accuracy, reliability, and clear communication matter. I excel at invoicing, payment tracking, and account maintenance using Sage and Spaceman, and I bring a structured approach to organizing data, coordinating stakeholders, and maintaining efficient processes, while delivering clear written communication and reliable support.…I am a detail-oriented and adaptable administration professional with a Bachelor's degree in English Literature and hands-on experience supporting business operations, account management, and customer service. I thrive in dynamic environments where accuracy, reliability, and clear communication matter. I excel at invoicing, payment tracking, and account maintenance using Sage and Spaceman, and I bring a structured approach to organizing data, coordinating stakeholders, and maintaining efficient processes, while delivering clear written communication and reliable support.

Available to hire

I am a detail-oriented and adaptable administration professional with a Bachelor’s degree in English Literature and hands-on experience supporting business operations, account management, and customer service. I thrive in dynamic environments where accuracy, reliability, and clear communication matter.

I excel at invoicing, payment tracking, and account maintenance using Sage and Spaceman, and I bring a structured approach to organizing data, coordinating stakeholders, and maintaining efficient processes, while delivering clear written communication and reliable support.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Administrative & Customer Account Assistant at Colne Valley & Woodsome Valley Self Storage, Huddersfield

May 1, 2024 - Present

Acted as the first point of contact for customers, handling enquiries, bookings, renewals, and contract updates. Generated and processed invoices using Sage, ensured accurate reconciliation, and followed up on outstanding balances. Maintained customer accounts in Spaceman CRM, tracked payment schedules and renewal dates. Supported management with financial reporting, spreadsheet updates, and account summaries. Organized digital and paper filing systems to support audit readiness. Communicated professionally via email and phone and contributed to social media updates to support customer engagement.

Casting Assistant at IPM Acting Academy, Leeds

October 1, 2020 - October 1, 2021

Supported day-to-day operations and client communications in a creative education setting. Maintained talent records using Spotlight and internal CRM systems. Scheduled online and in-person classes, coordinating tutors, talent, and management to meet programme timelines. Contributed written content for blogs, social media, and marketing communications.

Marketing & Content Placement at Shoo Media, Ilkley / Remote

September 1, 2019 - January 1, 2020

Managed digital marketing projects, coordinated advertising campaigns, and ensured timely delivery of client materials. Used Excel and Trello to manage workflows, track progress, and report performance data. Collaborated remotely within a small creative team to meet deadlines and client expectations.

Shopfloor & Stockroom Assistant at Ted Baker, Leeds

November 1, 2016 - October 1, 2018

Supported retail operations through stockroom organisation, inventory control, and order tracking. Maintained accurate stock records and coordinated with shopfloor staff and head office teams. Delivered consistent customer service while adhering to operational and brand standards.