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I’m Claudia Kich, a Product Design Leader with 20+ years shaping human-centered, scalable digital platforms across government, healthcare, finance, and global organizations. I specialize in design systems, governance, and accessibility standards that enable teams to deliver inclusive, sustainable products at scale. My work sits at the intersection of strategy, execution, and enablement—translating complexity into clear operating models, scalable systems, and confident decision-making across multidisciplinary teams. I lead with a systems-thinking approach to design leadership, building governance models, cross-functional collaboration rituals, and scalable platforms that empower product, engineering, and research teams to move faster with clarity and impact.…I’m Claudia Kich, a Product Design Leader with 20+ years shaping human-centered, scalable digital platforms across government, healthcare, finance, and global organizations. I specialize in design systems, governance, and accessibility standards that enable teams to deliver inclusive, sustainable products at scale. My work sits at the intersection of strategy, execution, and enablement—translating complexity into clear operating models, scalable systems, and confident decision-making across multidisciplinary teams. I lead with a systems-thinking approach to design leadership, building governance models, cross-functional collaboration rituals, and scalable platforms that empower product, engineering, and research teams to move faster with clarity and impact.

Claudia Kich

UX Designer, Product Designer, Designer, +3

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I’m Claudia Kich, a Product Design Leader with 20+ years shaping human-centered, scalable digital platforms across government, healthcare, finance, and global organizations. I specialize in design systems, governance, and accessibility standards that enable teams to deliver inclusive, sustainable products at scale. My work sits at the intersection of strategy, execution, and enablement—translating complexity into clear operating models, scalable systems, and confident decision-making across multidisciplinary teams. I lead with a systems-thinking approach to design leadership, building governance models, cross-functional collaboration rituals, and scalable platforms that empower product, engineering, and research teams to move faster with clarity and impact.…I’m Claudia Kich, a Product Design Leader with 20+ years shaping human-centered, scalable digital platforms across government, healthcare, finance, and global organizations. I specialize in design systems, governance, and accessibility standards that enable teams to deliver inclusive, sustainable products at scale. My work sits at the intersection of strategy, execution, and enablement—translating complexity into clear operating models, scalable systems, and confident decision-making across multidisciplinary teams. I lead with a systems-thinking approach to design leadership, building governance models, cross-functional collaboration rituals, and scalable platforms that empower product, engineering, and research teams to move faster with clarity and impact.

Available to hire

I’m Claudia Kich, a Product Design Leader with 20+ years shaping human-centered, scalable digital platforms across government, healthcare, finance, and global organizations. I specialize in design systems, governance, and accessibility standards that enable teams to deliver inclusive, sustainable products at scale. My work sits at the intersection of strategy, execution, and enablement—translating complexity into clear operating models, scalable systems, and confident decision-making across multidisciplinary teams.

I lead with a systems-thinking approach to design leadership, building governance models, cross-functional collaboration rituals, and scalable platforms that empower product, engineering, and research teams to move faster with clarity and impact.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Portuguese

Advanced

English

Advanced

Work Experience

UX/Product Designer at YPO

March 1, 2025 - September 18, 2025

Shaped the design strategy for YPO’s global member platform, supporting 34,000+ executives across 140+ countries. Directed the migration from Salesforce to Hivebrite, using research-driven insights and AI prompting to improve adoption and streamline customer journeys. Designed and optimized key modules, leading to a 37% increase in member engagement and streamline customer journeys. Created and governed a unified design system to align multiple digital properties, enabling consistent experiences and efficient developer handoff. Partnered closely with product managers, engineers, and customer support teams to deliver customer success solutions at scale. Facilitated user research, usability testing, and co-creation workshops to validate design iterations and inform future roadmap decisions.

Product Design Leader at YPO

January 1, 2022 - December 31, 2025

Shaped design strategy for YPO’s global member platform serving 34,000+ executives across 140+ countries. Led platform transformation from Salesforce to Hivebrite, aligning product, engineering, and member experience teams around a unified operating model. Reframed forum experiences into decision-driven, marketplace-style journeys, increasing engagement by 37%. Established and governed a cross-platform design system to support scalability, consistency, and developer handoff. Facilitated research, usability testing, and co-creation workshops to inform roadmap and organizational decisions.

Senior UX/UI Designer at YPO Brazil

July 1, 2018 - September 18, 2025

Redesigned Brazil’s national weather alert platform (INMET), transforming complex data systems into user-friendly, accessible interfaces for both web and mobile. Applied human-centered design practices, conducting research with diverse audiences to establish the information architecture, user journeys, personas, and multilingual interaction patterns. Designed real-time dashboards and workflows for public safety, ensuring clarity in high-pressure, data-heavy scenarios. Collaborated with engineers, data scientists, and global stakeholders to align user needs with technical feasibility, demonstrating cross-functional teamwork in a mission-critical environment.

Senior UX/UI Designer at YPO Brazil

January 1, 2016 - December 31, 2018

Redesigned Brazil’s national weather alert platform (INMET), transforming complex data systems into user-friendly, accessible interfaces for web and mobile. Applied human-centered design practices, conducting research with diverse audiences to establish the information architecture, user journeys, personas, and multilingual interaction patterns. Designed real-time dashboards and workflows for public safety, ensuring clarity in high-pressure, data-heavy scenarios. Collaborated with engineers, data scientists, and global stakeholders to align user needs with technical feasibility, demonstrating cross-functional teamwork in a mission-critical environment.

Principal UX Consultant & Strategist at PAHO

December 31, 2014 - September 18, 2025

Led the UX strategy for a national Patient Safety platform accessed by healthcare professionals across Brazil. Transformed an extensive government repository into a streamlined, intuitive platform—centralizing critical health protocols, policies, and training materials into a single accessible system.

Senior Designer Specialist at WMO / INMET

January 1, 2001 - Present

Led 20+ digital transformation projects across public, private, and nonprofit sectors, with a focus on accessible, user-centered platforms that serve high-impact missions. Delivered end-to-end UX strategy including research, design systems, prototyping, accessibility audits, stakeholder facilitation, and front-end implementation. Recognized for simplifying complex systems into scalable, multilingual solutions that empower users and drive systemic change.