Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Behavioral Therapist at Pediatric Advanced Therapy Kids
February 1, 2024 - March 1, 2025Assisted youth on the autism spectrum with life, coping, and social skills through structured interaction, behavioral observation, data collection, and reporting of progress in a clinical setting.
Behavioral Therapist at Autistic Learning Partners
June 1, 2022 - November 1, 2022Supported youth on the autism spectrum with life, coping, and social skills through controlled interaction, behavioral observation, data collection, and reporting of progress in an in-home setting.
Virtual Service Tech/Customer Experience Coordinator at Renewal by Andersen
June 1, 2021 - January 1, 2022Virtually evaluated damages and defects of company products via the online TechSee platform; recommended, scheduled, and coordinated services to correct issues; managed inbound and outbound calls to assist customers with sales/service concerns; followed up to ensure customer satisfaction.
Lead Data Entry Specialist at Maximus via The Drexel Group
June 1, 2014 - May 1, 2021Processed and sorted incoming mail from employers; accurately entered new hire information into the PA new hire database; coordinated with employers to ensure information accuracy and state regulation compliance; trained in customer service; duties included exception management, employer outreach, and filing.
Final Tester/Repair Technician at Covidien
July 1, 2013 - April 1, 2014Conducted functionality tests of medical devices after repairs; verified that work orders matched devices repaired; performed general cleaning to ensure safety; diagnosed errors, repaired devices, and inspected for defects; conducted initial testing before final test stage.
Valuation Specialist at Evaluation Solutions, LLC
June 1, 2012 - November 1, 2012Actively secured valuation services from real estate agents and brokers via persistent professional outreach; coordinated broker price opinions (BPOs) by negotiating pricing and ensuring prompt, quality delivery to clients.
Intake Specialist at Blue Cross & Blue Shield NC
September 1, 2008 - June 1, 2011Identified group and individual commercial members with pharmacy benefits and drug utilization management programs; processed authorization requests for non-preferred Proton Pump Inhibitors; entered requests via fax forms, generated and sent authorization letters, and handled provider/member calls requesting authorizations for medical procedures, doctor visits, and prescriptions.
Final Tester/Repair Technician at Covidien via SMX
July 1, 2013 - April 1, 2014Conducted functionality tests of medical devices after repairs; diagnosed errors, repaired devices, and ensured proper cleaning and safety; performed initial testing before final testing stage; promoted to repair technician within two weeks.
Education
Bachelor of Arts in Christian Studies at Grand Canyon University
January 1, 2017 - September 1, 2019High School Diploma at J.F. Webb High School
August 1, 1995 - June 1, 1998Qualifications
CPR Certification
January 11, 2030 - May 24, 2026First Aid Certification
January 11, 2030 - May 24, 2026Industry Experience
Media & Entertainment, Professional Services, Healthcare, Education, Government, Other
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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