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I’m Chet Parmar, a Product Designer with 8 years of experience across customer advocacy, agile methodology, and product partnership. I bridge the gap between concept and engineering to drive predictable delivery and meaningful business impact. I excel at turning user insights into clean, accessible designs and aligning design with engineering to ship with quality and speed. I thrive collaborating with cross-functional teams to create experiences that delight users and drive measurable growth.…I’m Chet Parmar, a Product Designer with 8 years of experience across customer advocacy, agile methodology, and product partnership. I bridge the gap between concept and engineering to drive predictable delivery and meaningful business impact. I excel at turning user insights into clean, accessible designs and aligning design with engineering to ship with quality and speed. I thrive collaborating with cross-functional teams to create experiences that delight users and drive measurable growth.

Chet Parmar

Product Designer, UX Designer, UI Designer, +1

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I’m Chet Parmar, a Product Designer with 8 years of experience across customer advocacy, agile methodology, and product partnership. I bridge the gap between concept and engineering to drive predictable delivery and meaningful business impact. I excel at turning user insights into clean, accessible designs and aligning design with engineering to ship with quality and speed. I thrive collaborating with cross-functional teams to create experiences that delight users and drive measurable growth.…I’m Chet Parmar, a Product Designer with 8 years of experience across customer advocacy, agile methodology, and product partnership. I bridge the gap between concept and engineering to drive predictable delivery and meaningful business impact. I excel at turning user insights into clean, accessible designs and aligning design with engineering to ship with quality and speed. I thrive collaborating with cross-functional teams to create experiences that delight users and drive measurable growth.

Available to hire

I’m Chet Parmar, a Product Designer with 8 years of experience across customer advocacy, agile methodology, and product partnership. I bridge the gap between concept and engineering to drive predictable delivery and meaningful business impact.

I excel at turning user insights into clean, accessible designs and aligning design with engineering to ship with quality and speed. I thrive collaborating with cross-functional teams to create experiences that delight users and drive measurable growth.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Scrum Master at ClickTime

November 1, 2022 - December 31, 2025

Standardized Scrum and Kanban frameworks to drive predictable, high-velocity delivery across multiple teams. Designed Personal Task Selector interface in Figma to solve user workflow gaps and deprecate legacy pages. Redesigned Mobile App Store assets in collaboration with Marketing to improve branding and user acquisition. Utilized AI-driven metric analysis to conduct retrospectives and recommend concrete process improvements. Architected a Pod structure between Engineering and Product to streamline communication and collaboration.

Product Owner at ClickTime

August 1, 2022 - November 30, 2022

Br ided Product, Design, and Engineering goals while owning and managing the technical Jira backlog. Triaged customer‑reported bugs to ensure critical UX resolutions were slotted into bi-weekly releases. Translated high-level user stories into technical requirements for the Development team in Jira. Documented Release Notes in Notion to communicate feature updates to internal and external stakeholders.

Customer Success Manager at ClickTime

September 1, 2021 - August 31, 2022

Managed a $1M+ ARR portfolio of 60+ enterprise accounts, serving as the primary advocate for user needs. Coordinated account renewals and negotiations while maintaining routine price increase schedules. Synthesized user feedback into success plans, providing 'Voice of the Customer' insights to the Product team. Standardized account implementation frameworks to create a scalable onboarding experience for new clients.

Senior Customer Success Associate at Vyond

July 1, 2021 - September 30, 2021

Contributed to enterprise customer success initiatives and cross-functional collaboration to ensure high customer satisfaction and retention.

Customer Success Associate at Vyond

January 1, 2020 - July 31, 2021

Supported customer success activities, onboarding, and relationship management to drive renewal rates and adoption.

Customer Support Specialist Lead at Vyond

December 1, 2018 - December 31, 2019

Led customer support initiatives, resolved complex issues, and coordinated with product teams to improve support processes.

Customer Support Specialist at Vyond

November 1, 2017 - December 31, 2018

Provided frontline support, tracked customer feedback, and contributed to knowledge base improvements.