Head of Social at Victoria Emerson Design

Content and ad creation producing photo and video content for social platforms; stay up-to-date on social trends; analyze insights and data to improve engagement; collaborate with marketing team to plan and execute social content calendar; write engaging and on-brand copy; ensure all communications are in brand voice; photo and video editing; community management providing timely responses to inquiries and concerns; foster meaningful interactions through conversations and campaigns; gather and analyze customer opinions and insights to inform business decisions; identify and nurture potential customers by engaging them; address and mitigate negative situations or PR issues on social media; design branded story templates and in-feed posts; create web banners for e-commerce; monitor competitor marketing material; stay up-to-date with latest design trends.

Customer Experience + E-Commerce Coordinator at Victoria Emerson

Wrote SEO-conscious product descriptions and site copy aligned with brand voice and customer engagement goals. Assisted with site content updates and digital merchandising through Shopify. Led community engagement across email, review platforms, and social channels, maintaining a 10-minute first-response time and a 4.8-star rating on Gorgias. Collected customer insights to inform marketing, content, and e-commerce strategy.