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I am a passionate, positive and hardworking professional with strong communication and people skills, backed by over 8 years of experience in customer-facing roles. I come from artistic background with studies in acting and roles in theatre for kids and puppet shows. I thrive in team environments and enjoy helping organisations meet and exceed targets. Recently I developed coaching skills on a sales program, progressing toward a coaching team leader role and I've also was a practitioner teacher in acting and run my own amateur acting team. I am detail-oriented, with solid time management and rapid task-learning abilities, and I engage well with people from diverse backgrounds. I am seeking a challenging position that leverages my experience and supports my career development.…I am a passionate, positive and hardworking professional with strong communication and people skills, backed by over 8 years of experience in customer-facing roles. I come from artistic background with studies in acting and roles in theatre for kids and puppet shows. I thrive in team environments and enjoy helping organisations meet and exceed targets. Recently I developed coaching skills on a sales program, progressing toward a coaching team leader role and I've also was a practitioner teacher in acting and run my own amateur acting team. I am detail-oriented, with solid time management and rapid task-learning abilities, and I engage well with people from diverse backgrounds. I am seeking a challenging position that leverages my experience and supports my career development.

Cristiana-Maria Irsai

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I am a passionate, positive and hardworking professional with strong communication and people skills, backed by over 8 years of experience in customer-facing roles. I come from artistic background with studies in acting and roles in theatre for kids and puppet shows. I thrive in team environments and enjoy helping organisations meet and exceed targets. Recently I developed coaching skills on a sales program, progressing toward a coaching team leader role and I've also was a practitioner teacher in acting and run my own amateur acting team. I am detail-oriented, with solid time management and rapid task-learning abilities, and I engage well with people from diverse backgrounds. I am seeking a challenging position that leverages my experience and supports my career development.…I am a passionate, positive and hardworking professional with strong communication and people skills, backed by over 8 years of experience in customer-facing roles. I come from artistic background with studies in acting and roles in theatre for kids and puppet shows. I thrive in team environments and enjoy helping organisations meet and exceed targets. Recently I developed coaching skills on a sales program, progressing toward a coaching team leader role and I've also was a practitioner teacher in acting and run my own amateur acting team. I am detail-oriented, with solid time management and rapid task-learning abilities, and I engage well with people from diverse backgrounds. I am seeking a challenging position that leverages my experience and supports my career development.

Available to hire

I am a passionate, positive and hardworking professional with strong communication and people skills, backed by over 8 years of experience in customer-facing roles. I come from artistic background with studies in acting and roles in theatre for kids and puppet shows. I thrive in team environments and enjoy helping organisations meet and exceed targets. Recently I developed coaching skills on a sales program, progressing toward a coaching team leader role and I’ve also was a practitioner teacher in acting and run my own amateur acting team. I am detail-oriented, with solid time management and rapid task-learning abilities, and I engage well with people from diverse backgrounds. I am seeking a challenging position that leverages my experience and supports my career development.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Spanish; Castilian

Intermediate

Turkish

Beginner

Romanian, Moldavian, Moldovan

Fluent

Work Experience

Brand Ambassador (self employed) at IBA GLOBAL

September 1, 2020 - July 1, 2022

Self-employed brand ambassador; gained knowledge in sales, approached customers/donors in line with company conduct, earned additional learning credits by attending optional sales topics, maintained knowledge about various clients/charities, adapted to changing campaigns quickly, ensured 5* customer service, met sales targets, advanced through the sales program, coached new brand ambassadors, and participated in national/international upskilling meetings.

Cashier at ALDO Group (flagship store)

November 1, 2018 - January 1, 2020

Operated PoS system, processed payments, returns and exchanges, delivered excellent customer service at tills and on the shop floor, maintained tidiness of tills and product areas, upsold shoe care, informed customers of promotions, achieved daily sales targets, processed e-commerce orders, and contributed to internal promotions; promoted to Head Cashier.

Waitress (fine-dine) at The Drunken Butler

July 1, 2018 - October 1, 2018

Delivered exceptional service, greeted and served customers in a friendly manner, managed opening/closing duties, maintained mise-en-place, communicated allergies and dietary needs to kitchen, used OpenTable for reservations, and ensured customer expectations were exceeded.

Office PA at UK Auto Specialists Ltd

January 1, 2018 - July 1, 2018

Supported a Credit Hire company with administrative duties, tracked services and repairs, arranged new hire requests, engaged with new customers via phone/email/face-to-face, prepared and submitted Road Traffic Accident claims, performed claims filing and general office tasks.

Retail Assistant / Cashier at PRIMARK

May 1, 2017 - December 1, 2017

Approached customers, assisted with inquiries, operated till systems, processed payments, kept the store clean and organized, replenished stock, handled exchanges/returns, resolved customer complaints, participated in stock counts, assisted fitting rooms, and gained breadth of store department knowledge.

Volunteer at SCOPE

March 1, 2017 - April 1, 2017

Handled stock and deliveries, kept the store clean and presentable, sorted and priced products, and provided excellent customer service.

Volunteer Delivery Assistant / Waitress at BODRUM OCACBASI

September 1, 2013 - June 1, 2017

Took orders by phone, used online systems (Just-eat & Hungry-house), provided front-of-shop service, packaged and delivered food with attention to detail, and worked under pressure multitasking between shop duties and phone orders.

Waitress at Le Relais de Venise L’ENTRECOTE

November 1, 2016 - February 1, 2017

Completed two weeks of training in Health & Safety, customer service, and wine knowledge; operated POS, collaborated with kitchen regarding allergies and dietary needs, recorded orders accurately, and contributed to a high standard of service.