XinJie (Cynthia) Chan

Teaching Assistant for 05-317/617: Design of Artificial Intelligence Products at Carnegie Mellon University

Review student work on AI-driven concepts and provide feedback on interaction design, usability, and responsible AI considerations.

BeReal Externship – Product Management – Remote at BeReal

Designed and scoped a new BeReal feature to increase MAU by conducting competitive research, mapping decision flows, building prototypes on Figma, and running in-person user testing, resulting in a 72% user preference for the new app experience.

Product Design Student Researcher at Personalized Learning Squared (PLUS)

Redesigned the PLUS website end-to-end to refocus its audience toward school principals and funders, iterating on site architecture, content hierarchy, and visual strategy to clarify the value proposition and support scalability across devices. Built and shipped live site updates directly in Framer, designing, editing, and deploying new pages and assets for each release cycle, improving time-to-publish, and ensuring design consistency across stakeholder touchpoints.

COR Operations Intern (Part-time) at Federal Home Loan Bank of Pittsburgh

Performed daily reconciliations between FHLB activity and external account transactions through JPM and Bloomberg to ensure consistency across all systems at the bank and conducted in-depth research on the discrepancies between balances. Leveraged the bank’s new AI initiative (Co-Pilot) to design adaptive decision flows for Avanade (vendor), streamlining the Letter of Credit approvals and boosting product efficiency at around 10% by 2027, contributing to end-of-year bonus incentives.

Front-End Developer and Designer at Monet – AI Beauty App (TartanHacks)

Developed the end-to-end UX for AI-driven platform, building high-fidelity Figma prototypes and integrating facemesh and OpenCV analysis to power personalized product recommendations and dynamic content discovery, delivering a functional MVP in 24 hours.

Labrador Designer at Scotty Labs

Designing PunchCard from 0→1 by conducting user interviews with local small businesses to uncover community needs; translated insights into high-fidelity Figma prototypes and tailored dashboards to support backend operations and data-driven decision-making.

Director of Marketing at Tartan Marketing Association

Led usability testing and prototyping in Figma to refine navigation and accessibility for a consulting-based client project, translating user feedback into actionable design changes via SEO analysis, which increased site traffic by 4% and improved retention rates. Applied design principles to social media content via Figma to boost engagement during an organizational rebrand and expansion.

Senior Consultant at 180 Degrees Consulting

Executed data scraping and program evaluation for NASA’s outreach team, scaling student opportunity pipelines to 100+ high school and universities while creating measurable KPIs that supported the agency’s transition through shifting federal directives. Reduced Goodwill Outlets’ waste by 2% through analysis of 5M pounds of commodity data and conducted on-site research to help identify commercial recycling services and find possible business partners for Goodwill to enhance sustainability initiatives.

Director of Special Events at Delta Gamma Sorority (Beta NU Chapter)

Orchestrated planning and execution of Sorority events for 200 guests by leading a sub-team, managing a $20,000 annual budget, coordinating vendors, overseeing guest logistics, decorating venues, and collaborating with nationals on compliance paperwork.

Teaching Assistant (05-317/617: Design of Artificial Intelligence Products) at Carnegie Mellon University

Review student work on AI-driven concepts and provide feedback on interaction design, usability, and responsible AI considerations.

Externship – Product Management at BeReal

Designed and scoped a new BeReal feature to increase MAU by conducting competitive research, mapping decision flows, building prototypes on Figma, and running in-person user testing, resulting in a 72% user preference for the new app experience.

Product Design Student Researcher at Personal Learning Squared (PLUS)

Redesigned the PLUS website end-to-end to refocus its audience toward school principals and funders, iterating on site architecture, content hierarchy, and visual strategy; built live site updates directly in Framer, designing, editing, and deploying new pages and assets for each release cycle.