Czarina Victoria Godawen

Managed front-desk operations for a home health care provider, handling an average of 30+ patient and caregiver inquiries daily via phone, email, and in-person channels; maintained and updated patient records using Tab 10 and NABIDHEMR/EHR HR systems, identifying and resolving documentation gaps to ensure complete, compliant patient files; organized and audited patient files to flag missing or outdated documentation; prepared comprehensive handover documents for incoming staff; handled sensitive patient information with discretion and maintained confidentiality.

Coordinated meetings, schedules, and communications with internal teams and external partners, ensuring timely execution of projects; prepared presentations, reports, and documentation for stakeholders, improving clarity and decision-making; managed sponsor communications and follow-ups, strengthening partnerships and securing consistent support for initiatives.

Provided administrative and coordination support for multiple projects, including scheduling, documentation, and task tracking; facilitated communication between cross-functional teams and external stakeholders, ensuring alignment and on-time delivery; monitored deadlines and follow-ups, contributing to overall timely completion of committee initiatives.