Passionate about transforming raw footage into powerful stories that connect with audiences. With experience in editing films, live broadcasts, and international TV content, I specialize in delivering polished, detail-driven outputs that meet global standards. I thrive in fast-paced environments where creativity meets deadlines — from handling live edits that air within minutes, to fine-tuning finishing touches for content bound for international channels. Beyond technical expertise, I bring adaptability, leadership experience, and a collaborative mindset that helps teams deliver their best work. Always eager to learn, grow, and explore new creative challenges, I aim to create content that not only looks good but feels right to the audience.

Jhervie Alejan

Passionate about transforming raw footage into powerful stories that connect with audiences. With experience in editing films, live broadcasts, and international TV content, I specialize in delivering polished, detail-driven outputs that meet global standards. I thrive in fast-paced environments where creativity meets deadlines — from handling live edits that air within minutes, to fine-tuning finishing touches for content bound for international channels. Beyond technical expertise, I bring adaptability, leadership experience, and a collaborative mindset that helps teams deliver their best work. Always eager to learn, grow, and explore new creative challenges, I aim to create content that not only looks good but feels right to the audience.

Available to hire

Passionate about transforming raw footage into powerful stories that connect with audiences. With experience in editing films, live broadcasts, and international TV content, I specialize in delivering polished, detail-driven outputs that meet global standards.

I thrive in fast-paced environments where creativity meets deadlines — from handling live edits that air within minutes, to fine-tuning finishing touches for content bound for international channels. Beyond technical expertise, I bring adaptability, leadership experience, and a collaborative mindset that helps teams deliver their best work.

Always eager to learn, grow, and explore new creative challenges, I aim to create content that not only looks good but feels right to the audience.

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Language

English
Advanced

Work Experience

Technical Support at TaskUs
March 1, 2023 - Present
Acted as senior escalation point for complex issues, mentored support teams, drove process improvements, and ensured efficient resolutions with a strong focus on customer experience.
Video Editor at GMA Network
August 1, 2020 - September 26, 2025
Handled finishing edits and live cuts for movies and programs aired internationally on GMA Network, ensuring accuracy, attention to detail, and compliance with global broadcast standards.
Customer Experience Support at Concentrix
June 1, 2022 - September 26, 2025
Provided end-to-end assistance for T-Mobile customers, handling billing, sales, and technical issues while ensuring efficient resolutions and delivering a positive, relationship-focused customer experience.
Customer Resolutions Expert at Concentrix
October 1, 2022 - September 26, 2025
Supported operations across five teams by managing escalations, conducting root cause analyses, and providing coaching, while assisting leadership to improve workflows, performance, and customer satisfaction.
Assistant Engineer - Maintenance Dept at London Industrial Products Inc.
November 1, 2019 - September 26, 2025
Oversaw site maintenance operations, managing repairs, schedules, and team coordination to maximize machine uptime and efficiency while ensuring production quotas, safety, and deadlines were consistently met.
Sales Associate at Frontrow International
June 1, 2016 - September 26, 2025
Drove product sales through client communication and negotiation while supporting team growth through recruitment, training, and coaching to build a high-performing sales force and strong customer relationships.
Intern – Asset and Configuration Management Department at Globe Telecom
August 1, 2018 - September 26, 2025
Assisted in data migration from legacy systems to new platforms, ensuring accuracy and smooth software implementation with minimal user disruption.
Sales Agent at ATI Steel Fab Corp
June 1, 2017 - September 26, 2025
Prospected and acquired clients across multiple platforms, negotiating and closing sales of steel plate products while building long-term relationships and driving revenue growth.
Technical Support Specialist (Escalations) at TaskUs
March 1, 2023 - Present
Acted as senior escalation point for complex issues while mentoring support teams, driving process improvements, and ensuring efficient resolutions with a strong focus on customer experience.
Video Editor at GMA Network
August 1, 2020 - September 26, 2025
Handled finishing edits and live cuts for movies and programs aired internationally on GMA Network, ensuring accuracy, attention to detail, and compliance with global broadcast standards.
Customer Experience Support at Concentrix
June 1, 2022 - September 26, 2025
Provided end-to-end assistance for T-Mobile customers, handling billing, sales, and technical issues while ensuring efficient resolutions and delivering a positive, relationship-focused customer experience.
Customer Resolutions Expert at Concentrix
October 1, 2022 - September 26, 2025
Supported operations across five teams by managing escalations, conducting root cause analyses, and providing coaching, while assisting leadership to improve workflows, performance, and customer satisfaction.
Assistant Engineer - Maintenance Dept at London Industrial Products Inc.
November 1, 2019 - September 26, 2025
Oversaw site maintenance operations, managing repairs, schedules, and team coordination to maximize machine uptime and efficiency while ensuring production quotas, safety, and deadlines were consistently met.
Sales Associate at Frontrow International
June 1, 2016 - September 26, 2025
Drove product sales through client communication and negotiation while supporting team growth through recruitment, training, and coaching to build a high-performing sales force and strong customer relationships.
Intern – Asset and Configuration Management Department at Globe Telecom
August 1, 2018 - September 26, 2025
Assisted in data migration from legacy systems to new platforms, ensuring accuracy and smooth software implementation with minimal user disruption.
Sales Agent at ATI Steel Fab Corp.
June 1, 2017 - September 26, 2025
Prospected and acquired clients across multiple platforms, negotiating and closing sales of steel plate products while building long-term relationships and driving revenue growth.
Technical Support
March 1, 2023 - Present
Acted as senior escalation point for complex issues while mentoring support teams, driving process improvements, and ensuring efficient resolutions with a strong focus on customer experience.
Video Editor at GMANetwork
August 1, 2020 - September 26, 2025
Handled finishing edits and live cuts for movies and programs aired internationally on GM A Network, ensuring accuracy, attention to detail, and compliance with global broadcast standards.
Customer Experience Support at Concentrix
June 1, 2022 - September 26, 2025
Provided end-to-end assistance for T-Mobile customers, handling billing, sales, and technical issues while ensuring efficient resolutions and delivering a positive, relationship-focused customer experience.
Customer Resolutions Expert at Concentrix
October 1, 2022 - September 26, 2025
Supported operations across five teams by managing escalations, conducting root cause analyses, and providing coaching, while assisting leadership to improve workflows, performance, and customer satisfaction.
Assistant Engineer - Maintenance Dept at London Industrial Products Inc.
November 1, 2019 - September 26, 2025
Oversaw site maintenance operations, managing repairs, schedules, and team coordination to maximize machine uptime and efficiency while ensuring production quotas, safety, and deadlines were consistently met.
Video Editor at GMA Network
August 1, 2020 - September 26, 2025
Handled finishing edits and live cuts for movies and programs aired internationally on GMA Network, ensuring accuracy, attention to detail, and compliance with global broadcast standards.
Customer Experience Support at Concentrix
June 1, 2022 - September 26, 2025
Provided end-to-end assistance for T-Mobile customers, handling billing, sales, and technical issues while ensuring efficient resolutions and delivering a positive, relationship-focused customer experience.
Customer Resolutions Expert at Concentrix
October 1, 2022 - September 26, 2025
Supported operations across five teams by managing escalations, conducting root cause analyses, and providing coaching, while assisting leadership to improve workflows, performance, and customer satisfaction.
Technical Support at TaskUs
March 1, 2023 - Present
Acted as senior escalation point for complex issues while mentoring support teams, driving process improvements, and ensuring efficient resolutions with a strong focus on customer experience.
Assistant Engineer - Maintenance Dept at London Industrial Products Inc.
November 1, 2019 - September 26, 2025
Oversaw site maintenance operations, managing repairs, schedules, and team coordination to maximize machine uptime and efficiency while ensuring production quotas, safety, and deadlines were consistently met.
Intern – Asset and Configuration Management Department at Globe Telecom
August 1, 2018 - September 26, 2025
Assisted in data migration from legacy systems to new platforms, ensuring accuracy and smooth software implementation with minimal user disruption.
Sales Associate at Frontrow International
June 1, 2016 - September 26, 2025
Drove product sales through client communication and negotiation while supporting team growth through recruitment, training, and coaching to build a high-performing sales force and strong customer relationships.
Sales Agent at ATISteel Fab Corp.
June 1, 2017 - September 26, 2025
Prospected and acquired clients across multiple platforms, negotiating and closing sales of steel plate products while building long-term relationships and driving revenue growth.
Intern – Asset and Configuration Management Department at Globe Telecom
August 1, 2018 - September 26, 2025
Assisted in data migration from legacy systems to new platforms, ensuring accuracy and smooth software implementation with minimal user disruption.
Technical Support
March 1, 2023 - Present
Acted as senior escalation point for complex issues while mentoring support teams, driving process improvements, and ensuring efficient resolutions with a strong focus on customer experience.
Video Editor at GMA Network
August 1, 2020 - September 26, 2025
Handled finishing edits and live cuts for movies and programs aired internationally on GMA Network, ensuring accuracy, attention to detail, and compliance with global broadcast standards.
Customer Experience Support at Concentrix
June 1, 2022 - September 26, 2025
Provided end-to-end assistance for T-Mobile customers, handling billing, sales, and technical issues while ensuring efficient resolutions and delivering a positive, relationship-focused customer experience.
Customer Resolutions Expert at Concentrix
October 1, 2022 - September 26, 2025
Supported operations across five teams by managing escalations, conducting root cause analyses, and providing coaching, while assisting leadership to improve workflows, performance, and customer satisfaction.
Assistant Engineer - Maintenance Dept at London Industrial Products Inc.
November 1, 2019 - September 26, 2025
Oversaw site maintenance operations, managing repairs, schedules, and team coordination to maximize machine uptime and efficiency while ensuring production quotas, safety, and deadlines were consistently met.
Sales Associate at Frontrow International
June 1, 2016 - September 26, 2025
Drove product sales through client communication and negotiation while supporting team growth through recruitment, training, and coaching to build a high-performing sales force and strong customer relationships.
Intern – Asset and Configuration Management Department at Globe Telecom
August 1, 2018 - September 26, 2025
Assisted in data migration from legacy systems to new platforms, ensuring accuracy and smooth software implementation with minimal user disruption.
Sales Agent at ATISteel Fab Corp
June 1, 2017 - September 26, 2025
Prospected and acquired clients across multiple platforms, negotiating and closing sales of steel plate products while building long-term relationships and driving revenue growth.

Education

High School at Meycauayan College
January 11, 2030 - January 1, 2012
Team Leader Preparation Academy Completer at Team Leader Preparatory Academy
January 11, 2030 - January 1, 2012
Quality Analyst Preparation Academy Completer at Quality Analyst Preparation Academy
January 11, 2030 - September 26, 2025
Lean Six Sigma White Belt at Lean Six Sigma White Belt (In Process)
January 11, 2030 - September 26, 2025
Bachelor of Science in Electronics Engineering (BSECE) at New Era University
January 11, 2030 - January 1, 2019

Qualifications

Lean Six Sigma White Belt
January 11, 2030 - September 26, 2025
Team Leader Preparation Academy
January 11, 2030 - September 26, 2025
Quality Analyst Preparation Academy
January 11, 2030 - September 26, 2025
Lean Six Sigma White Belt (In Progress)
January 11, 2030 - September 26, 2025
Lean Six Sigma White Belt
January 11, 2030 - September 26, 2025
Lean Six Sigma White Belt (In Progress)
January 11, 2030 - September 26, 2025
Team Leader Preparatory Academy Completer
January 11, 2030 - September 26, 2025
Quality Analyst Preparatory Academy Completer
January 11, 2030 - September 26, 2025

Industry Experience

Media & Entertainment, Telecommunications, Software & Internet, Professional Services, Manufacturing, Other