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I’m a customer experience and marketing professional with a background in customer-facing roles, social media marketing, and community engagement. I’m skilled at building meaningful relationships with clients and residents, managing competing priorities with composure, and delivering consistent, high-quality service. I’m committed to continuous growth and bringing both technical proficiency and genuine care to every interaction, whether I’m guiding a resident through a program or refining a brand’s digital presence.…I’m a customer experience and marketing professional with a background in customer-facing roles, social media marketing, and community engagement. I’m skilled at building meaningful relationships with clients and residents, managing competing priorities with composure, and delivering consistent, high-quality service. I’m committed to continuous growth and bringing both technical proficiency and genuine care to every interaction, whether I’m guiding a resident through a program or refining a brand’s digital presence.

Dae Ho

Marketer, Content Creator, Brand Strategist, +2

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I’m a customer experience and marketing professional with a background in customer-facing roles, social media marketing, and community engagement. I’m skilled at building meaningful relationships with clients and residents, managing competing priorities with composure, and delivering consistent, high-quality service. I’m committed to continuous growth and bringing both technical proficiency and genuine care to every interaction, whether I’m guiding a resident through a program or refining a brand’s digital presence.…I’m a customer experience and marketing professional with a background in customer-facing roles, social media marketing, and community engagement. I’m skilled at building meaningful relationships with clients and residents, managing competing priorities with composure, and delivering consistent, high-quality service. I’m committed to continuous growth and bringing both technical proficiency and genuine care to every interaction, whether I’m guiding a resident through a program or refining a brand’s digital presence.

Available to hire

I’m a customer experience and marketing professional with a background in customer-facing roles, social media marketing, and community engagement. I’m skilled at building meaningful relationships with clients and residents, managing competing priorities with composure, and delivering consistent, high-quality service.

I’m committed to continuous growth and bringing both technical proficiency and genuine care to every interaction, whether I’m guiding a resident through a program or refining a brand’s digital presence.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Social Media Specialist at Whitney Faith Media Marketing

January 1, 2022 - January 1, 2023

Developed and executed multi-platform social media strategies across Instagram, TikTok, and brand websites to grow audience reach and strengthen brand identity. Produced and managed high-quality content—copy, graphics, and video—tailored to each platform. Leveraged Google Analytics to track performance, measure campaign effectiveness, and inform data-driven strategy adjustments. Applied SEO best practices to social and web content, improving organic visibility and driving consistent audience growth. Conducted ongoing competitive analysis to identify opportunities and refine content strategy in real time. Partnered with marketing and creative teams to align social content with broader campaign goals and brand messaging. Oversaw paid social advertising campaigns, managing targeting, budget allocation, and performance optimization.

Front Desk Attendant at Daybreak Community Center

January 1, 2020 - Present

Served as the primary point of contact for residents and partner organizations, creating a welcoming and professional environment. Built lasting relationships with regular clients and community members by anticipating needs and following through consistently. Managed member check-ins, registrations, and scheduling, maintaining accurate records in the facility management system. Handled multi-channel inquiries with professionalism and efficiency. Processed payments for memberships, classes, and space rentals using the POS system. Identified and resolved reservation and booking conflicts promptly, communicating proactively with affected parties to maintain trust.

Barista & Bookseller at Barnes & Noble

January 1, 2018 - January 1, 2020

Delivered friendly, knowledgeable service in a fast-paced retail environment, consistently earning positive customer feedback. Managed book inventory including stocking, display organization, and shipment processing. Processed sales, returns, and special orders accurately at the register. Supported community engagement through in-store events such as book signings and author readings.