Available to hire
I am Danica Dias, a dynamic innovator with 7+ years of hands-on experience in customer care and service. I stay energized by life’s experiences, channeling creativity into identifying opportunities, overcoming objections, and building long-term, mutually beneficial relationships with both colleagues and clients.
I’m passionate about creating a safe, fun, and productive work community. I excel at coordinating between sales, marketing, and operations, and I’m committed to delivering a positive homeowner and visitor experience from purchase through possession.
Experience Level
Intermediate
Intermediate
Language
French
Fluent
Work Experience
Sales and Homeowner Coordinator at Qualex-Landmark
November 1, 2024 - November 1, 2024Liaison between the sales team, homeowners, and project management for a development company. Coordinates the completion of new construction projects, ensuring a smooth transition from build to occupancy while providing homeowners with a positive experience in an active construction environment. Facilitates sales presentations, property tours, and homeowner orientations, educating clients about their homes, community, and building features. Manages cross-team communication, schedules appointments and walkthroughs, and aids the homeowner experience from purchase through possession. Supports sales and marketing with administrative tasks, event coordination, and client engagement, maintaining a professional and welcoming atmosphere for all visitors and homeowners.
Sales and Homeowner Coordinator at Qualex-Landmark
May 1, 2025 - November 22, 2025Continuation of Sales and Homeowner Coordinator responsibilities, including liaison between sales, homeowners, and project management, and support for sales/marketing teams.
Server at Birdies
October 1, 2023 - October 1, 2023Dedicated to ensuring customer satisfaction by remaining accessible and friendly. Built rapport with a diverse range of customers and staff. Thorough knowledge of the menu, including gourmet food offerings, spirits and wine pairings. Anticipated and fulfilled guest needs, clarified special orders, and assisted with a restaurant launch.
Front of House/Barista at Ibex Cafe
April 1, 2023 - April 1, 2023Supervised and trained staff, ensured quality controls on food products, managed inventory, and maintained a clean, organized workspace. Provided excellent customer service, made recommendations, handled complaints, and contributed to a memorable dining experience. Helped Restaurant launch.
Server at Pür & Simple
April 1, 2022 - April 1, 2022Provided a high-caliber dining experience with exceptional customer service. Described specials, answered questions about dish preparation, offered beverage and dish recommendations, and maintained focused attention throughout the meal. Recognized as Employee of the Year (2021).
Server/Floor Leader at Dinakis Mediterranean Grill
June 1, 2021 - June 1, 2021Led servers, delegated tasks, and ensured an outstanding guest experience across shifts.
Education
Bachelor of Sociology with Social Justice Certificate at Simon Fraser University
September 1, 2019 - February 1, 2023Qualifications
Serving It Right Certificate
January 11, 2030 - November 22, 2025CPR Certificate
January 11, 2030 - November 22, 2025Industry Experience
Real Estate & Construction, Professional Services, Retail, Other
Experience Level
Intermediate
Intermediate
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