Daniel Miguel

Delivered tier 1 and tier 2 technical support to internal staff and external clients; diagnosed and resolved software issues in a timely and professional manner; acted as liaison between end users and development teams; logged and reproduced bugs; supported deployment of hotfixes and software updates; utilized SQL for log analysis, data validation, and report generation; maintained internal tools and support utilities using C#; authored comprehensive technical documentation and FAQs; participated in ABS software implementation team for system configuration and data migration; conducted UAT and end-user training; provided go-live and post-deployment support; tracked issues and ensured SLA targets were met; contributed to continuous improvement initiatives by identifying recurring problems and proposing feature enhancements.

Completed a two-year Software Support program with hands-on work in backend API development and data-driven applications. Built fully functional backend APIs using Java Spring Boot and ASP.NET Core, implemented RESTful endpoints and data validation, and designed optimized SQL database schemas to improve data retrieval speed and overall performance. Gained experience in Unity-based game development and completed multiple personal and academic projects demonstrating full-stack development (backend, frontend, and database integration).