Available to hire
I’m a multilingual, tech-savvy professional with 5+ years of experience in data analysis, customer service, and back-office operations. I excel at turning data into actionable insights, maintaining meticulous attention to detail, and collaborating effectively in remote, cross-cultural teams.
Currently, I serve as a Query Analyst at TELUS International, where I evaluate search queries and improve content relevance using AI-driven tools. I am seeking a fully remote Content Moderator role to help safeguard online platforms, drawing on my analytical mindset, empathy, and strong communication skills.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Spanish; Castilian
Fluent
English
Advanced
French
Intermediate
Work Experience
Query Analyst at TELUS International
January 1, 2022 - December 1, 2025Evaluate and analyze search engine queries to improve content relevance and accuracy using AI-driven tools; Ensure high-quality user experience by flagging inappropriate or misleading search results; Collaborate with global teams in English-language environments.
Data Analyst at Experian Chile, S.A.
December 1, 2017 - September 1, 2020Verified and processed U.S. consumer credit reports from financial institutions and banks. Conducted direct communication with U.S. banks to validate data accuracy. Maintained compliance with data security and privacy protocols.
Data Acquisition Support at Experian Chile, S.A.
August 1, 2015 - December 1, 2017Extracted and processed criminal records and court data for U.S. credit reporting. Updated consumer databases, ensuring the accuracy and integrity of legal data.
Admissions Officer at VFS Global – UKVI
January 1, 2014 - December 1, 2014Managed visa applications for the UK Visa and Immigration office. Collected biometric data and ensured strict adherence to security procedures. Coordinated shipments to British embassies in Venezuela and Colombia.
English Teacher (Business Focus) at Professional English Training
March 1, 2013 - January 31, 2014Delivered Business English courses to professionals in corporate settings. Designed workshops to enhance oral, written, and presentation skills.
Query Analyst (Remote) at TELUS International
January 1, 2022 - December 1, 2025Evaluate and analyze search engine queries to improve content relevance and accuracy using AI-driven tools. Flag inappropriate or misleading search results. Collaborate with global teams in English-language environments.
Education
Business Administration at DUOC UC – Chile
January 11, 2030 - June 18, 2026Google Data Analytics Certificate at Coursera (Google)
January 11, 2030 - June 18, 2026English as a Foreign Language Program at CVA Institute – Venezuela
January 11, 2030 - June 18, 2026Business Administration at DUOC UC – Chile
January 11, 2030 - June 18, 2026Data Analytics Certificate at Google/Coursera
January 11, 2030 - June 18, 2026English as a Foreign Language Program at CVA Institute – Venezuela
January 11, 2030 - June 18, 2026Qualifications
Google Data Analytics Certificate
January 11, 2030 - June 18, 2026English as a Foreign Language Program – CVA Institute
January 11, 2030 - June 18, 2026Data Analytics Certificate
January 11, 2030 - June 18, 2026English as a Foreign Language Program
January 11, 2030 - June 18, 2026Industry Experience
Software & Internet, Financial Services, Government, Media & Entertainment, Professional Services, Education
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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