Available to hire
Hi, I am Daniel Anderson-McIntyre, a Scotland-based writer operating under the Write On brand. I freelance on a wide range of projects, from ghostwritten novels to web copy, manuals and magazine articles, with a particular interest in travel, cars and healthcare. After a long career in IT support, including NHS work, I have turned my passion for writing into a full-time pursuit.
I enjoy researching new topics, meeting client briefs, and delivering copy that fits brand voice and audience. I bring reliability, curiosity and a willingness to learn to every brief, and I’m always up for a challenge.
Experience Level
Expert
Expert
Expert
Expert
Expert
Language
English
Fluent
Work Experience
Freelance Writer at Write On
January 1, 2023 - PresentProviding writing services to clients on a freelance basis, ensuring work delivered meets the brief from the client. Matching house style where defined, using Wordpress, with access granted by clients using this platform. I produce technical and profiling documents, manuals, copy, news and review articles and ghost-writing novels.
IT Systems Support at NHS Rotherham Foundation Trust
December 1, 2012 - January 1, 2022Based at Rotherham hospital, supporting hospital staff and systems across multiple sites; administers SystmOne on both professional and patient sides, MediTech; authored manuals for clinical staff and demonstrated system use.
1st Line IT Support at NHS Connecting for Health
December 1, 2007 - December 1, 2012Provided 1st line IT support to ~1200 Windows XP users across sites in Leeds, Exeter, Newcastle and Birmingham; established a user administration section within the service desk and documented procedures.
1st Line IT Support and Customer Service Delivery at Northern Foods Plc
January 1, 2005 - April 1, 2007Provided 1st line IT support to ~5000 Windows users nationwide; user admin in Active Directory, AS/400, Exchange and SAP; supported ~30 sites; fixed queries and escalated where needed.
2nd Line Data Support Analyst at O2 Mobile
January 1, 2004 - January 1, 2005Provided 1st and 2nd line support to customers using mobile data products (GPRS, WAP and 3G); set up internet and VPN connections and advised on Bluetooth/infra connections; acted as a point of contact for laptop queries.
Helpdesk Analyst at Direct Line Group IT
January 1, 2001 - January 1, 20041st line support for ~8000 users nationwide; senior point of contact; basic Lotus Notes administration; 24-hour on-call support.
Benefits Clerk at Kirklees Metropolitan Council
January 1, 1998 - January 1, 2001Processed benefit claims under central government guidelines; telephone and counter enquiries; direct access to the DSS computer system to speed processing.
Clerk Special project at Batley Action for Jobs, Batley Job Centre
January 1, 1996 - January 1, 1997Produced CVs for jobseekers; promoted the project and matched skills with jobs; created a computerised database to match skills with vacancies; promoted Training for Work.
Various temporary jobs at Various agencies
January 1, 1993 - January 1, 1996Various temporary roles in different agencies.
Education
BA (Honours) Creative Writing at Open College of the Arts
January 1, 2014 - December 31, 2017British Sign Language Level 1 at Dewsbury College
January 1, 2009 - January 1, 2010ITIL Foundation Version 3 at Remarc Technologies
January 1, 2009 - January 1, 2009BSc (Honours) in IT at Open University
January 1, 2004 - December 31, 2007NVQ 2 Administration at Direct Training Ltd
January 1, 1996 - January 1, 1997Customer Care for IT Professionals at Remarc Technologies
January 1, 2003 - January 1, 2003Customer Service for NHS IT Professionals at Remarc Technologies
January 1, 2009 - January 1, 2009Qualifications
ITIL Foundation Version 3
January 1, 2009 - January 1, 2009Customer Service for NHS IT Professionals
January 1, 2009 - January 1, 2009Customer Care for IT Professionals
January 1, 2003 - January 1, 2003British Sign Language Level 1
January 1, 2009 - January 1, 2010NVQ 2 Administration
January 1, 1996 - January 1, 1997Industry Experience
Healthcare, Software & Internet, Education, Government, Professional Services, Media & Entertainment
Experience Level
Expert
Expert
Expert
Expert
Expert
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