Hi! I’m Danna Sanchez, a Customer Support and Administrative Professional based in Canada with hands-on experience in remote service delivery, retail operations, guest relations, and digital coordination. I thrive in fast-paced environments, coordinating schedules, managing client communications, and solving problems with a friendly, service-oriented approach. I hold an Advanced Diploma in Fashion Business & Management from Centennial College and enjoy applying my multitasking and communication skills to keep operations running smoothly across time zones. I’m seeking remote or hybrid opportunities in customer support, administrative assistance, client services, or virtual coordination where I can leverage CRM, scheduling, and digital communication expertise to deliver outstanding experiences for clients and teams alike.

Danna Sanchez

Hi! I’m Danna Sanchez, a Customer Support and Administrative Professional based in Canada with hands-on experience in remote service delivery, retail operations, guest relations, and digital coordination. I thrive in fast-paced environments, coordinating schedules, managing client communications, and solving problems with a friendly, service-oriented approach. I hold an Advanced Diploma in Fashion Business & Management from Centennial College and enjoy applying my multitasking and communication skills to keep operations running smoothly across time zones. I’m seeking remote or hybrid opportunities in customer support, administrative assistance, client services, or virtual coordination where I can leverage CRM, scheduling, and digital communication expertise to deliver outstanding experiences for clients and teams alike.

Available to hire

Hi! I’m Danna Sanchez, a Customer Support and Administrative Professional based in Canada with hands-on experience in remote service delivery, retail operations, guest relations, and digital coordination. I thrive in fast-paced environments, coordinating schedules, managing client communications, and solving problems with a friendly, service-oriented approach. I hold an Advanced Diploma in Fashion Business & Management from Centennial College and enjoy applying my multitasking and communication skills to keep operations running smoothly across time zones.

I’m seeking remote or hybrid opportunities in customer support, administrative assistance, client services, or virtual coordination where I can leverage CRM, scheduling, and digital communication expertise to deliver outstanding experiences for clients and teams alike.

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Language

Spanish; Castilian
Fluent
English
Advanced
French
Intermediate

Work Experience

Sales Associate at Pull&Bear
December 1, 2025 - April 1, 2026
Delivered strong customer service and product support in a fast-paced retail environment; assisted customers with purchases, recommendations, and in-store experiences; supported visual merchandising, store organization, and daily sales operations; processed transactions accurately while maintaining professional customer interactions.
Digital Marketing & Administrative Intern at Judy Agency
November 1, 2024 - April 1, 2025
Managed email correspondence, scheduling support, and client communication; coordinated content calendars and administrative project updates; maintained organized reporting records and communication tracking; supported online customer engagement and digital communication initiatives.
Guest Relations & Customer Service Coordinator at Liberty Grand Entertainment Complex
October 1, 2023 - February 1, 2024
Provided high-level guest support during corporate and luxury events; assisted with seating coordination, customer requests, and event communication; resolved guest concerns professionally in fast-paced hospitality environments; collaborated with event teams to ensure smooth customer experiences.
Call Center & Marketing Support Assistant at Servicop
January 1, 2023 - December 1, 2025
Handled daily customer inquiries through phone, email, and digital channels; scheduled appointments, coordinated follow-ups, and provided accurate service information. Managed high volumes of customer interactions while maintaining professionalism and efficiency; assisted with administrative coordination and internal communication tasks in remote environments.
Marketing & Social Media Coordinator at ServicoP
January 1, 2023 - December 1, 2025
Managed brand communications across digital platforms; created and scheduled content aligned with marketing campaigns; monitored analytics and adapted strategies based on performance; supported customer communication and brand consistency.

Education

Advanced Diploma in Fashion Business and Management at Centennial College
September 1, 2023 - June 1, 2025

Qualifications

CELPIP – B2 Level
January 11, 2030 - May 12, 2026
Google Analytics
January 11, 2030 - May 12, 2026
Microsoft Office Specialist – Excel 2019
January 11, 2030 - May 12, 2026
Smart Serve Ontario
January 11, 2030 - May 12, 2026
CPR Certification
January 11, 2030 - May 12, 2026
English Language Certificate – National Open University (C1)
January 11, 2030 - May 12, 2026
CPR Certified
January 11, 2030 - May 13, 2026
Smart Serve Ontario
January 11, 2030 - December 31, 2029
CELPIP – B2 Level
January 11, 2030 - May 13, 2026
Google Analytics & Social Media Marketing
January 11, 2030 - May 13, 2026
Microsoft Excel (Excel 2019)
January 11, 2030 - May 13, 2026
CELPIP – B2 Level
January 11, 2030 - May 27, 2026
Google Analytics & Social Media Marketing
January 11, 2030 - May 27, 2026
Microsoft Office Specialist – Excel 2019
January 11, 2030 - May 27, 2026
Smart Serve Ontario
January 1, 2024 - December 31, 2029
CPR Certified
January 11, 2030 - May 27, 2026

Industry Experience

Media & Entertainment, Retail, Professional Services, Travel & Hospitality, Consumer Goods, Software & Internet