Customer-focused professional with experience in customer service and operations. I enjoy working in international environments and creating positive experiences for customers. Recently, I developed an interest in UX/UI design and completed an aviation-related project in Figma, where I focused on improving the user experience. I am motivated to continue learning and contribute to innovative projects in the aviation industry.…

Daria Kovalova

Customer-focused professional with experience in customer service and operations. I enjoy working in international environments and creating positive experiences for customers. Recently, I developed an interest in UX/UI design and completed an aviation-related project in Figma, where I focused on improving the user experience. I am motivated to continue learning and contribute to innovative projects in the aviation industry.…

Available to hire

Customer-focused professional with experience in customer service and operations. I enjoy working in international environments and creating positive experiences for customers. Recently, I developed an interest in UX/UI design and completed an aviation-related project in Figma, where I focused on improving the user experience. I am motivated to continue learning and contribute to innovative projects in the aviation industry.

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Skills

Experience Level

Figma
Intermediate

Language

English
Fluent
Ukrainian
Fluent
Russian
Fluent
Polish
Advanced
Portuguese
Advanced

Work Experience

Customer Support Specialist at Teleperformance Remote
January 2, 2022 - August 2, 2025
Delivered professional customer support through proficient phone and email communication. Assisted clients with inquiries, facilitated effective problem resolution, and provided detailed service information. Maintained a consistently friendly and solution-oriented approach in all customer interactions. Successfully managed multiple tasks concurrently in a dynamic, fast-paced environment. Contributed significantly to enhancing positive customer experiences and fostering client retention.
Operations Supervisor at Teleperformance Remote
August 2, 2025 - November 2, 2025
Orchestrated daily team operations to ensure seamless workflow and peak efficiency. Managed comprehensive scheduling and strategic task distribution across the team. Provided dedicated support to team members, resolving operational and client-related issues. Facilitated clear and consistent communication channels between the team and management. Maintained exceptionally high service quality standards to drive customer satisfaction.
Sales Consultant at Zara Cracow
August 1, 2019 - September 1, 2021
Executed face-to-face customer service within a high-volume retail setting. Guided clients through product selection, ensuring an optimal and positive shopping experience. Efficiently addressed customer requests and resolved any arising issues. Upheld rigorous store organization and presentation standards. Collaborated closely with team members to guarantee the smooth execution of daily operations.

Education

Bachelor's degree at Jagiellonian University
September 1, 2016 - September 1, 2019

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Professional Services, Retail, Media & Entertainment
    TAP Air Portugal Careers Platform Redesign

    This project is a concept redesign of the TAP Air Portugal Careers platform. The goal was to improve navigation, visual hierarchy and employer branding while creating a more engaging experience for potential candidates. The redesign includes a bilingual interface, updated UI components and a complete design system created in Figma

    https://www.twine.net/signin

    Fitness App — UX/UI Case Study

    Fitness App is a mobile fitness and wellness concept designed to help users build healthy habits, book classes, track workouts and monitor their progress.
    The goal of this project was to create a clean, motivating and user-friendly experience that simplifies fitness planning while encouraging long-term engagement
    The project includes user onboarding, membership selection, workout tracking, progress analytics and profile management. Designed in Figma for iOS using a modern and accessible design system.

    https://www.twine.net/signin

    IRAvet — Veterinary Clinic Website Redesign (UX/UI Case Study)

    IRA Website Redesign is a conceptual redesign created to improve the digital experience of an animal rescue organisation. The project focuses on making adoption, veterinary support, donations, and abuse reporting more accessible through a clean interface, intuitive navigation, and a consistent visual identity. The final solution combines usability and emotional storytelling to support both animal welfare and community engagement🐾

    https://www.twine.net/signin