Available to hire
I shape digital experiences where usability and accessibility truly matter. I have a proven track record of designing global digital products, including advanced financial products for HSBC (UK, Hong Kong, Singapore) and chatbot experiences for the Text brand.
I ensure products remain consistent with design systems and are grounded in real user needs through usability testing (in English). I also build inclusive content and scalable content governance, supporting localization across multiple markets.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Language
English
Fluent
Spanish; Castilian
Intermediate
Work Experience
Product Designer at HSBC
May 1, 2025 - PresentKey contributor to HSBC’s global redesign, transforming Balance Forecast and chatbot features for a user base of 20M+. The redesign delivered a 154% engagement lift and improved user experiences significantly.
Product Designer at HSBC
February 1, 2024 - June 30, 2026Designed the Balance Forecast feature and co-created the HSBC chatbot for over 20 million users as part of the global HSBC app redesign. Drove improvements that increased user engagement with Balance Forecast by 154%, making it one of the top three features in the UK app. Created lo-fi and hi-fi prototypes for key app modules (Money Management, Fraud, Savings) while ensuring alignment with the global Design System across three continents.
Conducted unmoderated usability testing, synthesized findings into actionable research reports, and supported early-stage prototyping decisions. Built discovery and quantitative research briefs and coordinated global projects with agencies (including Accenture and Ipsos). Managed global stakeholder relationships and facilitated cross-functional collaboration with product, analytics, development, legal, and compliance teams.
UX Content Designer at HSBC
July 1, 2023 - February 28, 2024Owned end-to-end global content journey design across nine markets, including content audits, information architecture, and product copywriting. Created accessibility- and inclusion-focused content guidelines for the HSBC Global Design System, unifying communication across eight core features during the global app redesign. Systematized screen-reader-optimized content and inclusive language across nine markets.
Produced UX documentation, usability specifications, and information architecture frameworks, defining content hierarchies, labeling systems, and navigation patterns for alignment with development. Led content localization while ensuring compliance with legal, regulatory, and technical requirements.
UX Writer at HSBC
July 1, 2023 - May 1, 2025Led a global content-first strategy across 9 markets, transforming core mobile journeys and driving significant uplift in user adoption. Ensured accessibility and usability across designs.
Senior Content Designer at Text (LiveChat)
January 1, 2020 - June 30, 2023Managed content design processes and established scalable voice and tone guidelines, enhancing user engagement and product visibility.
Content & Community Specialist at Text (LiveChat)
September 1, 2017 - December 31, 2019Built the social media ecosystem for the ChatBot product to increase visibility through targeted content. Wrote scripts for product demos and explainers that reduced support tickets and increased engagement on the YouTube channel without paid ads. Launched the LiveChat community platform and designed the end-to-end content architecture.
Drove usability improvements through moderated user research and scaled the community into a key customer support channel. Improved trial-to-paid conversion and website visits by strengthening brand authority via guest blogging, expert contributions on Quora, and Product Hunt campaigns.
Content and Community Specialist at Text (LiveChat)
September 1, 2017 - December 31, 2019Drove website traffic and built brand recognition through expert insights on conversation design, and managed the production of SEO-optimized content.
Education
Master's Degree at WSB National Louis University
January 1, 2024 - April 30, 2026Postgraduate User Experience Design at SWPS University, Poland
October 1, 2019 - June 30, 2020Master's Degree in Journalism and Social Communication at University of Wrocław
October 1, 2012 - December 31, 2014Master's Degree in English Translation at University of Wrocław
October 1, 2012 - December 31, 2014Psychology, Master’s Degree at WSB National Louis University
October 1, 2024 - July 17, 2026User Experience Design, Postgraduate Diploma at SWPS University
October 1, 2019 - June 30, 2020Journalism and Social Communication, Master’s Degree at University of Wrocław
October 1, 2012 - December 31, 2015English Translation, Master’s Degree at University of Wrocław
October 1, 2012 - December 31, 2014Psychology, Master’s Degree at WSB National Louis University
October 1, 2024 - July 17, 2026User Experience Design, Postgraduate Diploma at SWPS University
October 1, 2019 - June 1, 2020Journalism and Social Communication, Master’s Degree at University of Wrocław
October 1, 2012 - December 1, 2015English Translation, Master’s Degree at University of Wrocław
October 1, 2012 - December 1, 2014Postgraduate Diploma, User Experience Design at SWPS University
October 1, 2019 - June 30, 2020Master’s Degree, Psychology at WSB National Louis University
October 1, 2024 - July 17, 2026Master’s Degree, Journalism and Social Communication at University of Wrocław
October 1, 2012 - December 31, 2015Master’s Degree, English Translation at University of Wrocław
October 1, 2012 - December 31, 2014Qualifications
Mobile User Experience
January 11, 2030 - April 30, 2026Introduction to UI Design
January 11, 2030 - April 30, 2026Fundamentals of UX Writing
January 11, 2030 - April 30, 2026Microcopy Course
January 11, 2030 - April 30, 2026Mobile User Experience, Nielsen Norman Group
January 11, 2030 - July 17, 2026Introduction to UI Design, Dare IT Fundamentals of UX
January 11, 2030 - July 17, 2026Dare IT Fundamentals of UX
January 11, 2030 - July 17, 2026UX Writing, UX Content Collective Microcopy Course
January 11, 2030 - July 17, 2026Umiejętności Jutra (AI Skills of Tomorrow), Jutra AI
January 11, 2030 - July 17, 2026Google Recognition
January 11, 2030 - July 17, 2026Mobile User Experience (Nielsen Norman Group)
January 11, 2030 - July 17, 2026Introduction to UI Design
January 11, 2030 - July 17, 2026Dare IT Fundamentals of UX Writing
January 11, 2030 - July 17, 2026UX Writing (UX Content Collective) — Microcopy Course
January 11, 2030 - July 17, 2026UX Content Collective — Umiejętności Jutra (AI Skills of Tomorrow)
January 11, 2030 - July 17, 2026Mobile User Experience (certification)
January 11, 2030 - July 17, 2026Nielsen Norman Group: Introduction to UI Design
January 11, 2030 - July 17, 2026Dare IT Fundamentals of UX Writing
January 11, 2030 - July 17, 2026UX Content Collective Microcopy Course
January 11, 2030 - July 17, 2026Umiejętności Jutra AI (AI Skills of Tomorrow) - Google
January 11, 2030 - July 17, 2026Industry Experience
Financial Services, Media & Entertainment, Professional Services, Software & Internet, Education
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Hire a UX Designer
We have the best ux designer experts on Twine. Hire a ux designer in Wrocław today.