Available to hire
Hello! I’m David Alejandro Rache Urrego, a psychologist from Universidad de los Andes with a strong analytical mindset and a keen interest in organizational processes, compliance, and efficiency improvement. I love optimizing workflows, enhancing collaboration, and supporting data-driven decision-making. I excel in research, data analysis, and problem-solving, and I’m proficient with Microsoft Office. I’m highly adaptable, eager to learn, and committed to continuous improvement and process optimization.
Over the years I’ve collaborated with multinational teams across customer service, HR, and program delivery, helping standardize processes, protect data privacy, and drive performance.
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
Spanish; Castilian
Fluent
English
Advanced
German
Beginner
Work Experience
Customer Service Representative at IntouchCX
October 27, 2025 - December 12, 2025Provided customer support for L’Oréal USA and its affiliate brands across multiple channels; handled product inquiries, order issues, and post-sales requests; communicated in English and maintained high service quality aligned with L’Oréal standards.
Customer Service Representative at Concentrix
July 11, 2025 - October 16, 2025Bilingual customer support for Canyon Bicycles; assisted international clients with orders, payments, and post-sales inquiries through SAP and other internal systems; consistently exceeded performance metrics and earned supervisor recognition; gained experience with international service standards and cross-functional collaboration.
Psychologist at United Nations – World Food Programme (CFM)
January 3, 2024 - January 2, 2025Psychologist at the Community Feedback Mechanism (CFM). Supported CRM implementation by mapping requirements and standardizing processes; managed case registrations, referrals, closures, and data privacy compliance; contributed to monitoring vulnerabilities and cases related to gender-based violence (VBG) to enhance operational efficiency.
Customer Service Agent / Technical Support Agent at Ascensia Diabetes Care
February 2, 2023 - June 14, 2023Customer service agent; English technical support for customers in the USA, Mexico, and Colombia for glucometers and the Contour Diabetes App; performed in-call testing with control solutions to determine unusual device operation.
Technical Support Agent at Teleperformance
August 5, 2021 - May 9, 2022Bilingual technical support for hardware and software issues on Apple devices (phones, watches, tablets, headphones) for customers in Canada, the USA, Asia, and Europe; resolved issues and guided troubleshooting.
Volunteer Human Resources Analyst at FUNDELT Fundación para el desarrollo educativo empresarial y técnico
March 1, 2021 - December 31, 2023Profiling resumes, scheduling interviews, conducting psychometric tests, onboarding activities, generating process reports, and handling general HR tasks; supported outreach to potential collaborators.
ATS Recruitment Software Consultant at LHR Americas
June 1, 2021 - July 2, 2021Evaluated strengths and weaknesses of various ATS software vendors; conducted exploratory meetings via Skype/Teams/Zoom to determine best service, support, and cost for the company.
Technical Support Agent at Sitel Colombia
November 19, 2020 - May 12, 2021Bilingual technical support for American customers in telephony, television, and internet services; scheduled technical visits, resolved service issues, supported installations and upsell opportunities; managed McAfee accounts.
Human Resources Analyst Intern at Banco GNB Sudameris
January 2, 2019 - June 28, 2019In the selection area: resume profiling, candidate interviews, exit interviews; scheduled videoconferences for psychotechnical tests and evaluated results; maintained personnel data and published job offers. Internship project: developed a module within the ADAM platform for psychotechnical test results and supervisor feedback to accelerate talent identification.
Assistant for Mindfulness-based Conflict Management Workshop at Universidad de los Andes
August 6, 2016 - September 17, 2016Assisted in resolving participant questions; helped with course logistics, tool operation, and communication to participants; supported skills development in conflict management and well-being.
Psychologist Intern at Tiempo de Juego Foundation
January 21, 2020 - June 12, 2020Implemented attendance data management, cross-referenced participant information, and supported migration of attendance data to Salesforce CRM; contributed to a mindfulness and emotional intelligence project for at-risk youth in Soacha.
Education
B.A./B.Sc. in Psychology at Universidad de los Andes – Colombia
January 11, 2030 - February 1, 2021Qualifications
Mindfulness-based Conflict Management Workshop
August 6, 2016 - September 17, 2016Industry Experience
Non-Profit Organization, Healthcare, Education, Government, Professional Services
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
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