David Alejandro Rache Urrego
Hello! I’m David Alejandro Rache Urrego, a psychologist from Universidad de los Andes with a strong analytical mindset and a keen interest in organizational processes, compliance, and efficiency improvement.
About
Hello! I’m David Alejandro Rache Urrego, a psychologist from Universidad de los Andes with a strong analytical mindset and a keen interest in organizational processes, compliance, and efficiency improvement. I love optimizing workflows, enhancing collaboration, and supporting data-driven decision-making. I excel in research, data analysis, and problem-solving, and I’m proficient with Microsoft Office. I’m highly adaptable, eager to learn, and committed to continuous improvement and process optimization.
Over the years I’ve collaborated with multinational teams across customer service, HR, and program delivery, helping standardize processes, protect data privacy, and drive performance.
- 5 years' experience
- Joined February 2026
Languages
- Spanish; CastilianFluent
- EnglishAdvanced
- GermanBeginner
Industry experience
- Non-Profit Organization
- Healthcare
- Education
- Government
- Professional Services
More experts in Bogota, Colombia
Work experience· 11 roles
Provided customer support for L’Oréal USA and its affiliate brands across multiple channels; handled product inquiries, order issues, and post-sales requests; communicated in English and maintained high service quality aligned with L’Oréal standards.
Bilingual customer support for Canyon Bicycles; assisted international clients with orders, payments, and post-sales inquiries through SAP and other internal systems; consistently exceeded performance metrics and earned supervisor recognition; gained experience with international service standards and cross-functional collaboration.
Psychologist at the Community Feedback Mechanism (CFM). Supported CRM implementation by mapping requirements and standardizing processes; managed case registrations, referrals, closures, and data privacy compliance; contributed to monitoring vulnerabilities and cases related to gender-based violence (VBG) to enhance operational efficiency.
Education
Certifications and awards
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