Senior Business Analyst – Data and Digital Solutions at Department of Child Safety, Seniors and Disability Services

Capture and development of business requirements and solution requirements for Patch Management Compliance Dashboard (M365, Power BI, SQL, Azure DevOps, Mermaid, Visio); Developed Epics, Features, User Stories (with acceptance criteria) and tasks; Developed data models and DAX calculations; Created Data Design and Data Schema Documentation; Collaborated with stakeholders in a large government agile program to produce clear, unambiguous and testable requirements; Refined backlog and participated in retrospectives.

Senior Business Analyst – Trade at Department of Defence

Designed and documented end-to-end business processes using BPMN standards in Holocentric and Microsoft Visio; Elicited, analysed, and documented business and functional requirements for the Task Allocation Tracker Project; Facilitated stakeholder workshops and interviews to capture user needs and define functional requirements for LMS training packages; Served as Product Owner for the Task Allocation Tracker Project and Training Program Development initiatives, managing backlogs and prioritising features based on business value; Produced comprehensive artefacts including use cases, process documentation, user guides, and quick reference materials; Created interactive prototypes and visual storyboards using Microsoft 365, Miro, Lucidchart, Draw.io, Axure RP, Articulate, and PowerPoint; Achievements included delivery of updated LMS training packages and real-time task visibility improvements.

Business Analyst – Continuous Improvement at Boeing Defence Australia Limited

Led the end-to-end design, development, and implementation (Product Owner) of the enterprise-wide ‘War on Waste’ online improvement system; Facilitated stakeholder workshops to gather and prioritise requirements; Developed user stories, epics, mock-ups, and prototypes; Managed department SharePoint Site; Documentation lifecycle including requirements specifications, test cases, user guides, and training materials; Ensured system transparency and alignment through agile ceremonies and Jira/Confluence/SharePoint; Acted as liaison between business units, developers, and leadership to ensure alignment with CI goals.

Business Analyst – Trade at Boeing Australia Holdings Limited

Designed and documented end-to-end business processes using Microsoft Visio; Product Owner for Strategic Licence Planning Tool and part of an international Scrum team developing the Global Trade Decision Library; Documented business, functional, and non-functional requirements; Facilitated workshops to gather stakeholder input; Delivered intranet/SharePoint solutions; Led ISO 9001-related compliance activities.