I am a technology and design professional with extensive experience managing and maintaining technology infrastructures, providing technical support, and developing digital content. I have strong skills in content creation, social media marketing, web development, and market analysis, complemented by excellent problem-solving and communication abilities. I enjoy working collaboratively and helping teams effectively use technology. I have held roles such as Technology Coordinator and Senior Systems Analyst, where I've contributed to website management, digital communications, and technical support. My passion is making technology accessible and useful for others, whether through training, creating manuals, or troubleshooting. I'm always eager to learn and improve, aiming to add value through innovation and dedicated teamwork.…

Diane Dunlop

I am a technology and design professional with extensive experience managing and maintaining technology infrastructures, providing technical support, and developing digital content. I have strong skills in content creation, social media marketing, web development, and market analysis, complemented by excellent problem-solving and communication abilities. I enjoy working collaboratively and helping teams effectively use technology. I have held roles such as Technology Coordinator and Senior Systems Analyst, where I've contributed to website management, digital communications, and technical support. My passion is making technology accessible and useful for others, whether through training, creating manuals, or troubleshooting. I'm always eager to learn and improve, aiming to add value through innovation and dedicated teamwork.…

Available to hire

I am a technology and design professional with extensive experience managing and maintaining technology infrastructures, providing technical support, and developing digital content. I have strong skills in content creation, social media marketing, web development, and market analysis, complemented by excellent problem-solving and communication abilities. I enjoy working collaboratively and helping teams effectively use technology.

I have held roles such as Technology Coordinator and Senior Systems Analyst, where I’ve contributed to website management, digital communications, and technical support. My passion is making technology accessible and useful for others, whether through training, creating manuals, or troubleshooting. I’m always eager to learn and improve, aiming to add value through innovation and dedicated teamwork.

See more

Experience Level

Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
See more

Language

English
Fluent

Work Experience

Data Map Analyst at TELUS International
February 29, 2024 - July 9, 2025
Reviewed, evaluated, and reported on the accuracy of online search queries to help developers improve search results. Worked remotely in this capacity.
Technology Coordinator at Service Work, Edmonton, AB
October 1, 2022 - Present
Manage and deliver digital content across multiple platforms including websites and social media. Maintain technology infrastructure for a large nonprofit. Provide training and technical support on hardware and software. Develop websites and web applications using HTML and CSS and maintain existing websites by adding features or fixing bugs.
Quality Assurance Analyst at ISM Canada, Edmonton, AB
April 30, 2004 - July 9, 2025
Debugged code, reviewed application files and logs to identify issues, wrote and optimized test cases, tracked application defects, and supported developers. Completed contract to prepare hardware and software systems for the Y2K Bug across Alberta government offices.
Senior Systems Analyst at IBM
March 1, 2004 - Present
Gathered data on software performance issues and vulnerabilities and reported findings with recommendations. Identified and tracked application defects, supported developers, debugged code, and optimized test cases to improve manual software testing. Authored and maintained efficient manual test cases.
Software Tester at CodeBaby Corporation, Edmonton, AB
February 28, 1999 - July 9, 2025
Performed debugging, code review, test case writing and optimization, defect tracking, and developer support. Completed Y2K Bug readiness contract for Alberta government offices.

Education

Diploma at CDI College, AB
January 11, 2030 - July 9, 2025
Diploma at Roncalli High School, NL
January 11, 2030 - July 9, 2025

Qualifications

Technical Certificate in Project Management
January 11, 2030 - July 9, 2025
Technical Certificate in Programming and Databases
January 11, 2030 - July 9, 2025

Industry Experience

Non-Profit Organization, Professional Services, Software & Internet, Government