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Hi, I’m Deana. I’m a detailed and collaborative Operations Support Specialist with a background in language services, executive assistance, and workforce coordination. I excel at coordinating cross-functional teams, managing urgent requests, and delivering reliable operational support with a friendly, client-focused approach. I’m fluent in English, French, and Spanish, and I value confidentiality, clear communication, and continuous improvement. I enjoy turning complex problems into streamlined processes and contributing to teams that care about people as much as performance.…Hi, I’m Deana. I’m a detailed and collaborative Operations Support Specialist with a background in language services, executive assistance, and workforce coordination. I excel at coordinating cross-functional teams, managing urgent requests, and delivering reliable operational support with a friendly, client-focused approach. I’m fluent in English, French, and Spanish, and I value confidentiality, clear communication, and continuous improvement. I enjoy turning complex problems into streamlined processes and contributing to teams that care about people as much as performance.

Deana Kruseman

Project Manager, Executive Producer, Content Producer, +2

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Hi, I’m Deana. I’m a detailed and collaborative Operations Support Specialist with a background in language services, executive assistance, and workforce coordination. I excel at coordinating cross-functional teams, managing urgent requests, and delivering reliable operational support with a friendly, client-focused approach. I’m fluent in English, French, and Spanish, and I value confidentiality, clear communication, and continuous improvement. I enjoy turning complex problems into streamlined processes and contributing to teams that care about people as much as performance.…Hi, I’m Deana. I’m a detailed and collaborative Operations Support Specialist with a background in language services, executive assistance, and workforce coordination. I excel at coordinating cross-functional teams, managing urgent requests, and delivering reliable operational support with a friendly, client-focused approach. I’m fluent in English, French, and Spanish, and I value confidentiality, clear communication, and continuous improvement. I enjoy turning complex problems into streamlined processes and contributing to teams that care about people as much as performance.

Available to hire

Hi, I’m Deana. I’m a detailed and collaborative Operations Support Specialist with a background in language services, executive assistance, and workforce coordination. I excel at coordinating cross-functional teams, managing urgent requests, and delivering reliable operational support with a friendly, client-focused approach.

I’m fluent in English, French, and Spanish, and I value confidentiality, clear communication, and continuous improvement. I enjoy turning complex problems into streamlined processes and contributing to teams that care about people as much as performance.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

DaVinci Resolve Studio

Intermediate

Language

English

Fluent

French

Fluent

Spanish; Castilian

Fluent

Work Experience

Operations Support Specialist at LanguageLine Solutions

April 1, 2024 - October 1, 2025

Coordinated virtual and on-site services across multiple departments, ensuring timely delivery of critical operations support. Managed urgent service requests and escalations with accuracy and professionalism, improving client satisfaction. Served as liaison between clients, vendors, and internal teams to streamline communication and workflows.

Medical Interpreter / Operations Support at AMN Language Services

December 1, 2023 - October 1, 2025

Delivered multilingual interpretation while supporting operational coordination for healthcare and legal departments. Facilitated effective communication between cross-functional teams and external stakeholders. Maintained strict compliance with confidentiality standards and organizational policies.

Virtual Office Assistant / Executive Assistant at AnswerHero

November 1, 2023 - February 1, 2024

Provided administrative support to executives and teams, including calendar management, scheduling, and document preparation. Assisted with high-pressure operations, including emergency dispatch coordination, maintaining accuracy under tight deadlines. Supported client communications and confidential information management for corporate and legal clients.

WFM Support Specialist at LanguageLine Solutions

March 1, 2019 - July 1, 2023

Managed workforce scheduling, reporting, and operational analytics for large-scale service delivery. Improved efficiency through process optimisation and data-driven staffing decisions.

Interpreter at LanguageLine Solutions

January 1, 2019 - January 1, 2022

Provided high-quality multilingual interpretation for corporate, healthcare, and law enforcement environments. Ensured clarity, accuracy, and cultural sensitivity in all communications.