Deaniell Cordero
Hi, I’m Deaniell Cordero, a communications and content professional with over seven years of experience across digital media, journalism, and customer support.
About
Hi, I’m Deaniell Cordero, a communications and content professional with over seven years of experience across digital media, journalism, and customer support. I love turning ideas into clear, engaging stories and collaborating with editors, producers, and clients to meet audience needs across YouTube, TikTok, blogs, and newsletters.
I thrive in remote and hybrid environments, keeping workflows organized and on track with structured content pipelines. I’m proficient with tools like Canva, Google Workspace, Slack, Harvest, and social platforms, and I enjoy shaping content that resonates with audiences while staying within brand guidelines.
- 8 years' experience
- Joined August 2025
Industry experience
- Media & Entertainment
- Telecommunications
- Professional Services
- Education
More experts in Calgary, Canada
Work experience· 9 roles
Researched and wrote short-form scripts for gaming and entertainment content published on YouTube Shorts and TikTok. Communicated clearly with editors and producers to align content with platform guidelines and audience expectations. Supported a consistent content pipeline by meeting tight turnaround deadlines and editorial requirements in a fast-paced production environment.
Employed as a full-time CSR agent handling calls on behalf of Foundever clients. Was trained to service Rogers’s customers over the phone, providing Customer Care responsibilities as well as basic troubleshooting responsibilities. Upheld high standards based on company policies as well as strengthened sales and customer service skills.
Managed high-volume inbound calls, resolving customer inquiries related to billing, account changes, and basic technical troubleshooting. Followed structured workflows, scripts, and compliance guidelines while maintaining service quality metrics. Documented customer interactions accurately and escalated complex issues using internal systems.
Education
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