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Hi, I’m Deaniell Cordero, a communications and content professional with over seven years of experience across digital media, journalism, and customer support. I love turning ideas into clear, engaging stories and collaborating with editors, producers, and clients to meet audience needs across YouTube, TikTok, blogs, and newsletters. I thrive in remote and hybrid environments, keeping workflows organized and on track with structured content pipelines. I’m proficient with tools like Canva, Google Workspace, Slack, Harvest, and social platforms, and I enjoy shaping content that resonates with audiences while staying within brand guidelines.…Hi, I’m Deaniell Cordero, a communications and content professional with over seven years of experience across digital media, journalism, and customer support. I love turning ideas into clear, engaging stories and collaborating with editors, producers, and clients to meet audience needs across YouTube, TikTok, blogs, and newsletters. I thrive in remote and hybrid environments, keeping workflows organized and on track with structured content pipelines. I’m proficient with tools like Canva, Google Workspace, Slack, Harvest, and social platforms, and I enjoy shaping content that resonates with audiences while staying within brand guidelines.

Deaniell Cordero

Writer, Content Producer, Video Editor, +4

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Hi, I’m Deaniell Cordero, a communications and content professional with over seven years of experience across digital media, journalism, and customer support. I love turning ideas into clear, engaging stories and collaborating with editors, producers, and clients to meet audience needs across YouTube, TikTok, blogs, and newsletters. I thrive in remote and hybrid environments, keeping workflows organized and on track with structured content pipelines. I’m proficient with tools like Canva, Google Workspace, Slack, Harvest, and social platforms, and I enjoy shaping content that resonates with audiences while staying within brand guidelines.…Hi, I’m Deaniell Cordero, a communications and content professional with over seven years of experience across digital media, journalism, and customer support. I love turning ideas into clear, engaging stories and collaborating with editors, producers, and clients to meet audience needs across YouTube, TikTok, blogs, and newsletters. I thrive in remote and hybrid environments, keeping workflows organized and on track with structured content pipelines. I’m proficient with tools like Canva, Google Workspace, Slack, Harvest, and social platforms, and I enjoy shaping content that resonates with audiences while staying within brand guidelines.

Available to hire

Hi, I’m Deaniell Cordero, a communications and content professional with over seven years of experience across digital media, journalism, and customer support. I love turning ideas into clear, engaging stories and collaborating with editors, producers, and clients to meet audience needs across YouTube, TikTok, blogs, and newsletters.

I thrive in remote and hybrid environments, keeping workflows organized and on track with structured content pipelines. I’m proficient with tools like Canva, Google Workspace, Slack, Harvest, and social platforms, and I enjoy shaping content that resonates with audiences while staying within brand guidelines.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Customer Service Representative at Foundever

July 31, 2025 - August 3, 2025

Employed as a full-time CSR agent handling calls on behalf of Foundever clients. Was trained to service Rogers’s customers over the phone, providing Customer Care responsibilities as well as basic troubleshooting responsibilities. Upheld high standards based on company policies as well as strengthened sales and customer service skills.

Special Projects Intern at Avenue Magazine/Redpoint Media

November 30, 2023 - August 3, 2025

Assisted in organizing and coordinating Avenue’s big events such as the Top 40 Under 40 Gala, Made in Alberta Awards and the Innovation event. Participated in writing content for Avenue Magazine, with a focus on Calgary businesses and individuals. Developed communication skills by scheduling interviews for stories as well as speaking with attendees for big events. Worked in a hybrid environment and showed patience and humility with coworkers and interviewees.

Reporter at Calgary Journal

April 30, 2021 - August 3, 2025

Has published several stories for the Journal, mostly of profiles on local Calgarians, while also editing other reporters’ work. Prefers audio and video stories but is capable of writing articles, video, audio, photography, and information design.

Writer at Melon Media Group

November 1, 2025 - Present

Researched and wrote short-form scripts for gaming and entertainment content published on YouTube Shorts and TikTok. Communicated clearly with editors and producers to align content with platform guidelines and audience expectations. Supported a consistent content pipeline by meeting tight turnaround deadlines and editorial requirements in a fast-paced production environment.

Customer Service Representative at Foundever

October 1, 2024 - July 1, 2025

Managed high-volume inbound calls, resolving customer inquiries related to billing, account changes, and basic technical troubleshooting. Followed structured workflows, scripts, and compliance guidelines while maintaining service quality metrics. Documented customer interactions accurately and escalated complex issues using internal systems.

Special Projects Intern at Avenue Magazine / Redpoint Media

May 1, 2023 - November 1, 2023

Supported planning and execution of large-scale events, including Top 40 Under 40 and Made in Alberta Awards, contributing to successful on-time delivery. Wrote and assisted with editorial content profiling Calgary businesses, innovators, and community leaders. Coordinated interviews and communications with event attendees, contributors, and internal teams. Maintained professional communication with interviewees, contributors, and internal teams in a hybrid newsroom environment.

Founder & Content Creator at The InkGuild

May 1, 2020 - January 1, 2023

Founded a multi-platform podcasting and content creation brand distributed on YouTube and Spotify. Directed end-to-end production, including scripting, recording, editing, and publishing audio and video content. Built and managed social media presence across YouTube, Instagram, TikTok, X (Twitter), Twitch, and Spotify. Coordinated scheduling and documentation for recurring production timelines and collaborator meetings.

Copywriter at 1SecondCopy

November 1, 2022 - December 1, 2022

Produced SEO-optimized content aligned with client requirements across technology and lifestyle sectors. Applied keyword research and SEO tools to improve search visibility and content alignment with client goals. Managed deadlines, client communications, and time tracking using Clock Up and Harvest.

Reporter at Calgary Journal

September 1, 2017 - April 1, 2021

Reported and published multiple stories focusing on profiles of Calgarian residents and community issues. Edited articles submitted by fellow reporters to ensure clarity, accuracy, and editorial standards. Produced multimedia journalism including written articles, audio, video, photography, and information design.