Hi, I’m Deborah Ezugwu—a compassionate and proactive customer support professional based in Warsaw, Poland. I help customers and teams resolve issues quickly through empathetic listening, clear communication, and practical problem-solving. I have hands-on experience with live support channels and CRM-driven workflows, including Zendesk, Slack, and Google Docs, gained through roles at TaskRabbit and Cineworld. I’m comfortable working remotely, managing tasks independently, and collaborating with cross-functional colleagues to deliver excellent customer experiences. I’m excited to bring my experience to new opportunities, continue delivering high-quality support, and contribute to improvements in processes and customer satisfaction.

Deborah Ezugwu

Hi, I’m Deborah Ezugwu—a compassionate and proactive customer support professional based in Warsaw, Poland. I help customers and teams resolve issues quickly through empathetic listening, clear communication, and practical problem-solving. I have hands-on experience with live support channels and CRM-driven workflows, including Zendesk, Slack, and Google Docs, gained through roles at TaskRabbit and Cineworld. I’m comfortable working remotely, managing tasks independently, and collaborating with cross-functional colleagues to deliver excellent customer experiences. I’m excited to bring my experience to new opportunities, continue delivering high-quality support, and contribute to improvements in processes and customer satisfaction.

Available to hire

Hi, I’m Deborah Ezugwu—a compassionate and proactive customer support professional based in Warsaw, Poland. I help customers and teams resolve issues quickly through empathetic listening, clear communication, and practical problem-solving. I have hands-on experience with live support channels and CRM-driven workflows, including Zendesk, Slack, and Google Docs, gained through roles at TaskRabbit and Cineworld. I’m comfortable working remotely, managing tasks independently, and collaborating with cross-functional colleagues to deliver excellent customer experiences.

I’m excited to bring my experience to new opportunities, continue delivering high-quality support, and contribute to improvements in processes and customer satisfaction.

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Language

English
Fluent

Work Experience

Task Logistics Representative L2 at TaskRabbit
April 1, 2023 - October 27, 2025
Provide real-time support to customers and taskers, resolving logistical issues via CRM and internal tools. Maintain consistent communication and timely updates to stakeholders. Independently manage daily workflows and support escalations across departments. Recognized for maintaining a calm, solution-focused approach in high-pressure environments.
Task Logistics Representative at TaskRabbit
April 1, 2023 - April 1, 2023
Delivered efficient task coordination and supported customer satisfaction across the platform. Logged customer feedback and collaborated with internal teams to improve processes.
Call Center Representative / Customer Service Agent at Cineworld Cinemas Ltd.
March 1, 2022 - March 1, 2022
Handled customer inquiries and complaints with professionalism and empathy. Resolved issues and escalations related to cinema bookings and service experiences.
Task Logistics Representative L2 at TaskRabbit
April 1, 2023 - October 31, 2025
Provide real-time support to customers and taskers, resolving logistical issues via CRM and internal tools. Maintain consistent communication and timely updates to stakeholders. Independently manage daily workflows and support escalations across departments. Recognized for maintaining a calm, solution-focused approach in high-pressure environments.

Education

Diploma of Higher Education in Journalism at Collegium Civitas
September 1, 2023 - October 27, 2025
Diploma of Higher Education in Journalism at Collegium Civitas
September 1, 2023 - October 31, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Professional Services, Software & Internet, Retail, Travel & Hospitality