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I’m Damian Baranowski, an operations-and-customer-support professional who moved into hands-on AI implementation. I bring 5+ years of experience coordinating ticket handling and cross-team delivery, and I combine it with building AI systems—especially prompt-driven voice/chat agents, integrations, and rapid MVP prototypes. I enjoy translating technical concepts into clear business actions, producing functional/technical documentation, and validating outcomes through testing and response-quality checks. Whether I’m configuring Cognigy agents with knowledge-base and CRM integrations or automating workflows with tools like n8n, I focus on making solutions reliable, usable, and measurable.…I’m Damian Baranowski, an operations-and-customer-support professional who moved into hands-on AI implementation. I bring 5+ years of experience coordinating ticket handling and cross-team delivery, and I combine it with building AI systems—especially prompt-driven voice/chat agents, integrations, and rapid MVP prototypes. I enjoy translating technical concepts into clear business actions, producing functional/technical documentation, and validating outcomes through testing and response-quality checks. Whether I’m configuring Cognigy agents with knowledge-base and CRM integrations or automating workflows with tools like n8n, I focus on making solutions reliable, usable, and measurable.

Damian Baranowski

AI Engineer, AI Prompt Engineer, AI Developer, +2

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I’m Damian Baranowski, an operations-and-customer-support professional who moved into hands-on AI implementation. I bring 5+ years of experience coordinating ticket handling and cross-team delivery, and I combine it with building AI systems—especially prompt-driven voice/chat agents, integrations, and rapid MVP prototypes. I enjoy translating technical concepts into clear business actions, producing functional/technical documentation, and validating outcomes through testing and response-quality checks. Whether I’m configuring Cognigy agents with knowledge-base and CRM integrations or automating workflows with tools like n8n, I focus on making solutions reliable, usable, and measurable.…I’m Damian Baranowski, an operations-and-customer-support professional who moved into hands-on AI implementation. I bring 5+ years of experience coordinating ticket handling and cross-team delivery, and I combine it with building AI systems—especially prompt-driven voice/chat agents, integrations, and rapid MVP prototypes. I enjoy translating technical concepts into clear business actions, producing functional/technical documentation, and validating outcomes through testing and response-quality checks. Whether I’m configuring Cognigy agents with knowledge-base and CRM integrations or automating workflows with tools like n8n, I focus on making solutions reliable, usable, and measurable.

Available to hire

I’m Damian Baranowski, an operations-and-customer-support professional who moved into hands-on AI implementation. I bring 5+ years of experience coordinating ticket handling and cross-team delivery, and I combine it with building AI systems—especially prompt-driven voice/chat agents, integrations, and rapid MVP prototypes.

I enjoy translating technical concepts into clear business actions, producing functional/technical documentation, and validating outcomes through testing and response-quality checks. Whether I’m configuring Cognigy agents with knowledge-base and CRM integrations or automating workflows with tools like n8n, I focus on making solutions reliable, usable, and measurable.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

Polish

Fluent

English

Advanced

Work Experience

Junior AI Engineer at QX Consulting

May 1, 2026 - August 31, 2026

Built voice and chat agents in Cognigy for a UK-based energy client, covering both inbound and outbound conversation paths. Designed prompts that govern agent behavior. Configured knowledge base and CRM integrations, tested knowledge response quality, and presented recommendations to the client. Led functional documentation and co-led functional and technical design documentation (FDD/TDD).

Operations Coordinator at IBM Sofia

May 1, 2021 - May 1, 2026

Coordinated cross-department collaboration from ticket intake to closure, working with subcontractors across Polish, US, Canadian, and Hungarian markets. Owned escalated tickets within team scope and resolved blocking issues. Independently maintained service coverage for the CIS markets for a year, building procedures from scratch despite language barriers, and then transitioned the service to the Ukrainian team. Built an internal knowledge base, procedural documents, and reusable message templates for the team.

L1 Technical Support Engineer at Dell ProSupport Alorica

July 1, 2020 - May 1, 2021

Provided email-based L1 technical support to Dell customers, primarily business clients, diagnosing hardware and software issues. Documented technical solutions in the internal knowledge base to improve repeatability and knowledge sharing.

Customer Service Representative at Spotify Sutherland

July 1, 2019 - November 30, 2019

Handled email tickets related to payments, accounts, and technical issues across Polish and international markets, supporting customers through troubleshooting and account/policy-related resolution.