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Hi, I’m Delphine Tanianingrum, a research- and UX-minded professional who turns data into clear product decisions. I earned a Bachelor’s degree in Psychology from Atma Jaya Catholic University of Indonesia and have spent the past few years helping product teams optimize customer journeys, measure experience, and translate insights into actionable strategies across digital products. I thrive in cross-functional teams and enjoy building scalable research processes that improve usability and business outcomes. I’m passionate about mentoring others in UX and research skills, collaborating with Product, Design, and Technology teams, and driving inclusive, fast-paced learning across organizations.…Hi, I’m Delphine Tanianingrum, a research- and UX-minded professional who turns data into clear product decisions. I earned a Bachelor’s degree in Psychology from Atma Jaya Catholic University of Indonesia and have spent the past few years helping product teams optimize customer journeys, measure experience, and translate insights into actionable strategies across digital products. I thrive in cross-functional teams and enjoy building scalable research processes that improve usability and business outcomes. I’m passionate about mentoring others in UX and research skills, collaborating with Product, Design, and Technology teams, and driving inclusive, fast-paced learning across organizations.

Delphine Tanianingrum

UX Designer, UI Designer, Product Designer, +3

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Hi, I’m Delphine Tanianingrum, a research- and UX-minded professional who turns data into clear product decisions. I earned a Bachelor’s degree in Psychology from Atma Jaya Catholic University of Indonesia and have spent the past few years helping product teams optimize customer journeys, measure experience, and translate insights into actionable strategies across digital products. I thrive in cross-functional teams and enjoy building scalable research processes that improve usability and business outcomes. I’m passionate about mentoring others in UX and research skills, collaborating with Product, Design, and Technology teams, and driving inclusive, fast-paced learning across organizations.…Hi, I’m Delphine Tanianingrum, a research- and UX-minded professional who turns data into clear product decisions. I earned a Bachelor’s degree in Psychology from Atma Jaya Catholic University of Indonesia and have spent the past few years helping product teams optimize customer journeys, measure experience, and translate insights into actionable strategies across digital products. I thrive in cross-functional teams and enjoy building scalable research processes that improve usability and business outcomes. I’m passionate about mentoring others in UX and research skills, collaborating with Product, Design, and Technology teams, and driving inclusive, fast-paced learning across organizations.

Available to hire

Hi, I’m Delphine Tanianingrum, a research- and UX-minded professional who turns data into clear product decisions. I earned a Bachelor’s degree in Psychology from Atma Jaya Catholic University of Indonesia and have spent the past few years helping product teams optimize customer journeys, measure experience, and translate insights into actionable strategies across digital products. I thrive in cross-functional teams and enjoy building scalable research processes that improve usability and business outcomes.

I’m passionate about mentoring others in UX and research skills, collaborating with Product, Design, and Technology teams, and driving inclusive, fast-paced learning across organizations.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Indonesian

Advanced

Work Experience

Business & Customer Insight Specialist at PT Bank Rakyat Indonesia

May 1, 2023 - Present

Lead 5–6 end-to-end applied research initiatives per quarter to support product strategy, customer experience optimization, and go-to-market decisions across multiple digital products. Delivered data-driven insights using mixed qualitative and quantitative approaches to evaluate user behavior, service clarity, and adoption barriers across diverse customer segments. Conducted market and competitor analysis to identify strategic gaps, emerging patterns, and opportunities that informed feature prioritization and system improvement roadmaps. Designed comparative evaluations of product flows and communication strategies to assess usability, clarity, and behavioral response, supporting positioning and messaging decisions. Partnered with Product, Design, Business, and Technology teams to translate insights into actionable recommendations aligned with business objectives. Contributed to a 3–4% quarter-over-quarter increase in customer satisfaction through iterative evaluation and refinemen

Freelance Researcher (Based Project) at Kadence International

March 1, 2023 - March 1, 2023

Supported the development of interview or focus group discussion schedules; created decks to summarize data and provide client insights; assisted team members in delivering client reports.

External Support Researcher at Neurosensum

December 1, 2022 - January 1, 2023

Supported the development of interview or focus group discussion schedules; created decks to summarize data (TVC analysis, sense meter, personalization branding, etc.) and the implications of the results; assisted team members in delivering reports to clients; supported day-to-day qualitative research tasks.

Facilitator Training at Bank Jatim

February 1, 2025 - March 1, 2025

Facilitated 20 mentees with interactive online training sessions using Zoom, ensuring smooth delivery and participant engagement throughout the session. Designed and delivered training materials tailored to participant needs, including presentations, breakout room activities, and hands-on exercises. Managed session flow, from opening and ice-breaking to discussion moderation and Q&A. Supported participant interaction by encouraging questions, sharing, and reflection during and after the sessions. Collaborated with co-trainers or organizers to ensure technical readiness, time management, and post-session follow-up (feedback or materials).

Mentor at Internet Wave 7&8

May 1, 2024 - October 1, 2024

Conducted one-on-one mentoring sessions for aspiring UI/UX designers from diverse backgrounds. Shared curated career resources and design materials to support mentees’ learning and professional development. Provided analyzed feedback on design portfolios, case studies, and project work. Facilitated discussions around career goals, job preparation, and real-world industry insights. Offered tailored guidance to help mentees navigate transitions into the UI/UX field, including career switching and junior-level readiness skills. Tools used include Microsoft Office (Excel, Word, PowerPoint), Photoshop, Canva, Figma, Typeform, and Maze.