Desiana Bufaj
I am a finance graduate with a solid foundation in banking and operations, currently working as a Junior Operations Manager at AUTO1 Group.
About
I am a finance graduate with a solid foundation in banking and operations, currently working as a Junior Operations Manager at AUTO1 Group. In this role, I ensure smooth processes across data entry, invoicing, and refunds, while supporting the efficiency and profitability of the company’s online car trading platform. My previous experience at ProCredit Bank Albania, including a traineeship and intensive onboarding program, strengthened my skills in client service, compliance, and financial products. I am driven by learning, problem-solving, and consistently delivering value to both customers and teams.
- 5 years' experience
- Joined February 2025
Languages
- EnglishAdvanced
Industry experience
- Financial Services
- Transportation & Logistics
Work experience
Advised clients on suitable financial products and services based on individual needs and goals. Promoted and sold banking products while ensuring excellent customer service and satisfaction. Handled daily banking operations, including account openings, loan processing, and client support.
Support the smooth and profitable operation of AUTO1’s online car trading platform through precise data entry, invoicing, and refund handling. Apply strong problem-solving skills to resolve operational issues and continuously improve internal processes. Collaborate with cross-functional teams to ensure accuracy and efficiency in daily operations. Manage multiple tasks simultaneously, demonstrating effective time management and attention to detail to meet tight deadlines.
Managed incoming and outgoing official documents for the bank, ensuring proper registration and handling. Provided support to various departments by processing and uploading documents into the internal system. Handled sensitive and confidential information with a high level of discretion and professionalism.
Education
Certifications and awards
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