Hi, I’m Desi Kristina Sitinjak, a highly motivated Informatics Engineering graduate from Singaperbangsa Karawang University with a passion for solving problems and helping users. I thrive in collaborative environments, bridging gaps between clients, developers, and end users to deliver reliable solutions and enjoyable experiences. My background in testing, QA, and customer-facing roles has sharpened my ability to understand user needs and translate them into clear actions for teams. Proficient in communication and collaboration, with experience in application testing and quality assurance. Committed to delivering exceptional customer service by effectively addressing concerns, resolving issues, and enhancing user experiences. Passionate about understanding customer needs and ensuring satisfaction through clear communication and proactive support.

Desi Kristina Sitinjak

Hi, I’m Desi Kristina Sitinjak, a highly motivated Informatics Engineering graduate from Singaperbangsa Karawang University with a passion for solving problems and helping users. I thrive in collaborative environments, bridging gaps between clients, developers, and end users to deliver reliable solutions and enjoyable experiences. My background in testing, QA, and customer-facing roles has sharpened my ability to understand user needs and translate them into clear actions for teams. Proficient in communication and collaboration, with experience in application testing and quality assurance. Committed to delivering exceptional customer service by effectively addressing concerns, resolving issues, and enhancing user experiences. Passionate about understanding customer needs and ensuring satisfaction through clear communication and proactive support.

Available to hire

Hi, I’m Desi Kristina Sitinjak, a highly motivated Informatics Engineering graduate from Singaperbangsa Karawang University with a passion for solving problems and helping users. I thrive in collaborative environments, bridging gaps between clients, developers, and end users to deliver reliable solutions and enjoyable experiences. My background in testing, QA, and customer-facing roles has sharpened my ability to understand user needs and translate them into clear actions for teams.

Proficient in communication and collaboration, with experience in application testing and quality assurance. Committed to delivering exceptional customer service by effectively addressing concerns, resolving issues, and enhancing user experiences. Passionate about understanding customer needs and ensuring satisfaction through clear communication and proactive support.

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Language

English
Advanced

Work Experience

Advisor I Customer Service at Concentrix Malaysia
January 1, 2025 - Present
Guiding purchase decisions, diagnosing and resolving product issues across laptops, watches, and earbuds, and assisting customers via live chat, phone, and email.
Community Operations Specialist at PT Indojasa Andalan Global (Cocofun)
February 1, 2023 - June 1, 2024
Coordinated client and developer communications to capture user requirements, handled user complaints with clear resolutions, conducted application testing, produced production content and reports, promoted Cocofun to boost engagement, and conducted fraud analysis to improve prevention.
Community Operations Specialist Intern at PT Indojasa Andalan Global (Cocofun)
January 1, 2022 - February 20, 2023
Moderated large volumes of user-generated content, managed QA content and improved review processes, conducted application testing and bug reporting, and contributed to content production and results analysis.
Teacher Partners at Kampus Mengajar Angkatan 2
August 1, 2021 - December 1, 2021
Assisted teachers with innovative learning media, organized and developed creative learning strategies, and supported school administration tasks including home visits for students needing additional support.
Pengabdian Masyarakat Departement at Jawa Barat Bergerak Zillenial
February 1, 2023 - December 1, 2023
Managed monthly database, facilitated information updates on natural disasters and public issues, and fostered collaboration with other institutions to create a proactive information hub.
Head of Public Relations Department at Badan Eksekutif Mahasiswa Ilmu Komputer Unsika
January 1, 2020 - December 1, 2020
Served as the communications link between the department and members, planned content for official accounts, and coordinated event administration to cultivate a collaborative environment.

Education

Bachelor's degree in Informatics Engineering at Singaperbangsa Karawang University
January 1, 2025 - January 15, 2026

Qualifications

SAP Analytics Cloud and SAP Build Apps Online Training Session
January 1, 2024 - January 15, 2026
SEO Program Digital Entrepreneur Academy
January 1, 2021 - January 15, 2026
Training and Processing Officers SP2020-DP2 East Jakarta
January 1, 2020 - January 15, 2026

Industry Experience

Education, Software & Internet, Professional Services, Media & Entertainment, Computers & Electronics