I build production voice AI systems — specifically STT→LLM→TTS pipelines that handle real customer conversations at scale. As a Forward Deployed Engineer, I've owned end-to-end voice deployments for enterprise clients including Tata 1mg, Dot & Key, and KreditBee, taking automation rates from 77% to 92% and cutting per-turn latency from ~1,600ms to ~1,000ms. My work sits at the intersection of infrastructure and product: I debug root-cause issues across the full pipeline (not just prompt-patch symptoms), optimize for latency and reliability under real traffic, and translate messy production edge cases into concrete engineering fixes. I've driven tool-call success rates to 95% and identified STT failure patterns that fed directly into vendor product roadmaps. Stack: Go, Python, FastAPI, AWS/GCP, SIP/VoIP/CPaaS integration, and LLM orchestration. If you're building or scaling a voice AI product and need someone who can own the pipeline from architecture to production debugging, let's talk.

Devendra Singh Rana

I build production voice AI systems — specifically STT→LLM→TTS pipelines that handle real customer conversations at scale. As a Forward Deployed Engineer, I've owned end-to-end voice deployments for enterprise clients including Tata 1mg, Dot & Key, and KreditBee, taking automation rates from 77% to 92% and cutting per-turn latency from ~1,600ms to ~1,000ms. My work sits at the intersection of infrastructure and product: I debug root-cause issues across the full pipeline (not just prompt-patch symptoms), optimize for latency and reliability under real traffic, and translate messy production edge cases into concrete engineering fixes. I've driven tool-call success rates to 95% and identified STT failure patterns that fed directly into vendor product roadmaps. Stack: Go, Python, FastAPI, AWS/GCP, SIP/VoIP/CPaaS integration, and LLM orchestration. If you're building or scaling a voice AI product and need someone who can own the pipeline from architecture to production debugging, let's talk.

Available to hire

I build production voice AI systems — specifically STT→LLM→TTS pipelines that handle real customer conversations at scale. As a Forward Deployed Engineer, I’ve owned end-to-end voice deployments for enterprise clients including Tata 1mg, Dot & Key, and KreditBee, taking automation rates from 77% to 92% and cutting per-turn latency from ~1,600ms to ~1,000ms.
My work sits at the intersection of infrastructure and product: I debug root-cause issues across the full pipeline (not just prompt-patch symptoms), optimize for latency and reliability under real traffic, and translate messy production edge cases into concrete engineering fixes. I’ve driven tool-call success rates to 95% and identified STT failure patterns that fed directly into vendor product roadmaps.
Stack: Go, Python, FastAPI, AWS/GCP, SIP/VoIP/CPaaS integration, and LLM orchestration.
If you’re building or scaling a voice AI product and need someone who can own the pipeline from architecture to production debugging, let’s talk.

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Work Experience

Forward Deployed Engineer at ZOMATO (NUGGET)
February 1, 2026 - Present
Deploy conversational voice AI agents for enterprise clients (Tata 1mg, Dot & Key, Volo Health, KreditBee), driving each deployment from telephony setup and prompt engineering through go-live in 6–8 weeks. Architect API orchestration layers (Python) to support LLM tool-calling with a reported 95% tool-call success rate, reducing per-turn voice response latency from 1,600ms to 1,000ms across 10,000+ voice interactions per month. Build reusable prompt templates and conversation workflows across 3 active voice agents, improving automation success from 77% to 92% and reducing human escalation by 20–30% (including deflecting ~80% of Dot & Key inbound call volume away from agents). Identify and escalate critical STT/transcription gaps (empty transcript failures on acknowledgment sounds, missing word-level timestamps, absent language detection), prioritizing fixes that recovered an estimated 10–20% of previously dropped turns in production.
Software Engineer at SAGE (Formerly Fyle)
August 1, 2025 - January 1, 2026
Led a full architectural migration of an Outlook Add-in from AngularJS to Angular 20, including MSAL authentication, Microsoft Graph integration, Netlify CI/CD, and Microsoft Marketplace submission. Delivered a 100% regression-free production rollout with zero post-launch support tickets. Implemented cross-browser authentication fallback strategies (MSAL + legacy support), reducing add-in load time from 4–5 seconds to under 2 seconds and eliminating auth failure errors in mismatched browser environments. Redesigned modular frontend architecture to reduce build times to under 2 minutes and speed up new-feature integration for developers; resolved 3–4 high-severity production incidents per month with average resolution under 3 hours.
Co-Founder & Tech Lead at CUET TESTKNOCK
December 1, 2023 - Present
Built the complete frontend and AWS infrastructure for a CUET exam prep platform, scaling from 400 to 3.5K registered users in 12 months via outreach to 10+ schools and Google Ads, generating Rs. 500K+ annual revenue with 85% student satisfaction. Engineered a mock test engine and payment flow supporting 150+ concurrent users, with 3,000–4,000 students completing tests across 30,000+ hosted questions. Shipped a real-time scoring and ranking engine processing live submissions from 150–200 simultaneous users, computing ranked leaderboards per test and per topic within milliseconds of submission.
MTS-2 (Promoted from MTS-1) at FYLE
December 1, 2023 - July 1, 2025
Delivered 6 major product initiatives in a single quarter, ranking in the top 5 of 50 engineers and receiving all-hands recognition from product leadership for on-time, zero-defect delivery. Optimized infrastructure-level API performance, reducing latency from 1.4s to 800ms for 10,000+ users, and built Nx component libraries that increased frontend development velocity by 40% across the engineering team. Increased end-to-end test coverage by 60% using Playwright, reducing production bugs by 30% and accelerating regression cycles; improved estimation accuracy by 20% through structured pre-implementation trade-off analysis with Product, Design, and Engineering.

Education

B.Tech in Computer Science (GPA: 8.51/10) at KCC Institute of Technology and Management
July 1, 2023 - January 1, 2024
B.Tech in Computer Science at KCC Institute of Technology and Management
July 1, 2023 - January 1, 0000

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Industry Experience

Software & Internet, Education, Computers & Electronics