Dev Khinda

Successfully managed and delivered projects totalling £600,000+ value in 6 months. Led multiple complex migrations and technology upgrades, strengthening project governance and reporting for better visibility and decision-making. Maintained strong stakeholder relationships to ensure alignment and delivery satisfaction. On-boarded 3 new clients into BAU support and consistently drove delivery under tight timeframes.

Led 15 transition and onboarding projects, ensuring smooth onboarding and BAU handover with governance and risk management. Improved project completion significantly, raising a major contract from 11% to 58% in one month after an 8-month delay through process optimisation and resource reallocation. Managed budgeting across projects totalling £500k and coordinated 3rd line resources for timely delivery. Escalated slippage early when risks affected budget or timelines, while protecting customer perception and satisfaction.

Delivered a handheld device upgrade project that increased productivity at the import centre by 40%. Reviewed contracts and reduced costs by over £6,000 per year through process improvements and vendor negotiations. Coordinated procurement and setup of 40 rental laptops to support disaster recovery readiness during COVID-related office closure. Automated and optimised server processes to improve backup efficiency and reduce manual errors, contributing to a 25% increase in operational efficiency.