Dharda Nibros Sridinzar

Advertiser at CV Terra Global Corp

Identified in-depth keyword research and competitive analysis using Keyword Planner, Semrush, UberSuggest, and Ahrefs to inform campaigns strategy and audience targeting. Devised end-to-end campaign strategy aligned with sales funnel and landing pages, increasing lead volume by up to 50% while maintaining CPA under Rp50,000. Managed technical integration of code snippets and scripts between Google Ads, WordPress, Google Tag Manager, Google Analytics and WhatsApp Rotator to enable robust conversion tracking and data analysis. Optimized campaigns and landing page performance by analyzing competitive metrics, performance reports, and customer service feedback to drive decision-making. Built and connected multiple data streams into a clear, actionable insights to inform strategic decisions and execution.

Customer Service at Tokopedia

Led customer issue resolution, consistently meeting quality metrics, handling high-volume tickets via outbound calls, live chat, and social media; maintained service levels and timely resolutions.

Sales Junior Merchant Acquisition at Shipper

Acquired 8+ new high-value clients through targeted sales and market analysis; significantly increased daily fulfillment volume and contributed to revenue growth and market expansion.

Sales Career Consultant (Freelance) at Glints

Led talent recruitment and career development initiatives; delivered weekly sales training sessions (webinars & workshops), showcasing strong sales performance and domain knowledge.

Marketing Event at CV Event Book Communities

Managed event marketing activities; secured content partnerships (e.g., for the 'Beautiful Jogja and Magelang' book series) and guided end-customer engagement for book launches.

Front Desk Representative (Internship) at Yogyakarta Immigration Office

Managed the front desk; implemented a digital queue system; processed passport applications for daily visitors with professional, organized service.

Customer Service at Tokopedia (Outsourced by PT Mitra Komarsa Na)

Resolved diverse customer complaints; maintained a quality monitoring score above required levels during peak periods; managed high-volume ticket handling via calls, chat, and social channels.

Customer Service at Tokopedia (Outsourced by PT Mitra Komarsa Na)

Resolved diverse customer issues; maintained a quality monitoring score above required levels for two consecutive months; managed daily ticket queues and ensured timely follow-ups.

Event Marketing / Sales at CV Event Book Communities

Managed marketing events and direct-to-consumer engagement for book-series promotions; secured partner relationships and content delivery.

Sales at Shipper

Led client acquisition and market analysis; expanded client base and supported growth targets.

Sales at Shipper

Acquired new high-value clients; contributed to increased volume and regional growth.

Restaurant Service at Brasserie Patty

Drove revenue by upselling top menu items and optimizing inventory; delivered consistent high-quality guest experience during peak hours.

Customer Service at J&T Express

Exceeded service metrics for inbound calls and live chat; resolved issues efficiently, maintaining high customer satisfaction.

Shoppe Seller Centre Lead at Shopee Seller Centre

Led full Shopee store operations and live streaming sales for chocolate products; achieved strong views, CTR, and conversion metrics within a month.

TikTok Seller Center Specialist at TikTok Seller Center

Building and setting up a TikTok Shop; responsible for product listings, store readiness, and live sessions to generate initial traffic.