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I am a resourceful product development professional focused on empowering technical teams, maintaining quality, and promoting cross-functional collaboration. I have hands-on experience in physical product development, testing, and supplier coordination to achieve quality, cost, and schedule objectives. I thrive in agile environments, drive continuous improvement, and deliver customer-focused products.…I am a resourceful product development professional focused on empowering technical teams, maintaining quality, and promoting cross-functional collaboration. I have hands-on experience in physical product development, testing, and supplier coordination to achieve quality, cost, and schedule objectives. I thrive in agile environments, drive continuous improvement, and deliver customer-focused products.

Dhileep Kumar S

Product Designer, QA Engineer, Game Tester

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I am a resourceful product development professional focused on empowering technical teams, maintaining quality, and promoting cross-functional collaboration. I have hands-on experience in physical product development, testing, and supplier coordination to achieve quality, cost, and schedule objectives. I thrive in agile environments, drive continuous improvement, and deliver customer-focused products.…I am a resourceful product development professional focused on empowering technical teams, maintaining quality, and promoting cross-functional collaboration. I have hands-on experience in physical product development, testing, and supplier coordination to achieve quality, cost, and schedule objectives. I thrive in agile environments, drive continuous improvement, and deliver customer-focused products.

Available to hire

I am a resourceful product development professional focused on empowering technical teams, maintaining quality, and promoting cross-functional collaboration.

I have hands-on experience in physical product development, testing, and supplier coordination to achieve quality, cost, and schedule objectives. I thrive in agile environments, drive continuous improvement, and deliver customer-focused products.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

German

Beginner

Work Experience

Specialist – Production Support at Infosys

July 1, 2022 - February 1, 2025

Supported product development and production operations, ensuring technical readiness from testing to full-scale deployment. Coordinated with internal stakeholders and external vendors to guarantee product alignment with quality, compliance, and delivery goals. Performed root-cause analysis (RCA) and implemented strategic preventive actions to eliminate defects, minimize risks, and reduce rework. Monitored project progress, risks, and timelines through structured reporting, supporting cost control, and continuous improvement.

Senior Application Support at Betsol

July 1, 2021 - July 1, 2022

Supported testing and validation efforts during upgrades and new product launches to ensure successful customer outcomes. Collaborated with cross-functional teams and external partners to resolve product issues affecting customers. Tested APIs and system integrations to ensure data accuracy and reliable connectivity between software components. Investigated incidents and documented solutions to drive timely resolution and system stability.

Application Support at Accenture

June 1, 2018 - March 1, 2021

Delivered first-line production support through ticketing systems. Analyzed recurring issues and supported permanent fixes in collaboration with engineering teams. Performed product and process validation to support R&D changes, supplier updates, and production releases. Analyzed production issues, documented corrective and preventive actions, and contributed to consistent product quality and manufacturing stability.

Associate – Product Support at Mphasis (An HP Company)

October 1, 2016 - June 1, 2017

Provided Technical Product Support for end-users via ticketing tools such as Service Now. Executed functional testing and validation to support R&D-driven changes and releases. Engaged with stakeholders to validate end-to-end business and operational workflows. Developed detailed technical documentation that enhances customer self-service capabilities.

CMS - Product at VWR Labs Pvt Ltd (part of Avantor)

December 1, 2014 - July 1, 2016

Supported the end-to-end procurement process for materials, components, and finished goods related to product development and production. Collaborated with cross-functional teams to improve product reliability and support efficiency. Supported customer-focused marketing and supply-chain initiatives. Assisted in preparing product-related and promotional materials.

Product Support at SkyAds Pvt Ltd

April 1, 2013 - June 1, 2014

Supported products through R&D, testing, and production phases of the product lifecycle. Assisted with feature and defect validation for releases. Collected and analyzed customer feedback to enhance continuous product improvement. Coordinated with development and business teams to resolve production issues efficiently.