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Hi, I’m Dia Mason. I’m a designer and content creator with a background in library services and front-end web/UX design. I currently work in Michigan Medicine’s Psychiatry Call Center, providing friendly, tech-savvy support while developing online content and experiences. I’m passionate about making information and media accessible. Through my YouTube channel and library projects I design, code, and share engaging content, always focusing on usability, accessibility, and clear communication.…Hi, I’m Dia Mason. I’m a designer and content creator with a background in library services and front-end web/UX design. I currently work in Michigan Medicine’s Psychiatry Call Center, providing friendly, tech-savvy support while developing online content and experiences. I’m passionate about making information and media accessible. Through my YouTube channel and library projects I design, code, and share engaging content, always focusing on usability, accessibility, and clear communication.

Dia Mason

Content Creator, Designer, Video Editor, +2

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Hi, I’m Dia Mason. I’m a designer and content creator with a background in library services and front-end web/UX design. I currently work in Michigan Medicine’s Psychiatry Call Center, providing friendly, tech-savvy support while developing online content and experiences. I’m passionate about making information and media accessible. Through my YouTube channel and library projects I design, code, and share engaging content, always focusing on usability, accessibility, and clear communication.…Hi, I’m Dia Mason. I’m a designer and content creator with a background in library services and front-end web/UX design. I currently work in Michigan Medicine’s Psychiatry Call Center, providing friendly, tech-savvy support while developing online content and experiences. I’m passionate about making information and media accessible. Through my YouTube channel and library projects I design, code, and share engaging content, always focusing on usability, accessibility, and clear communication.

Available to hire

Hi, I’m Dia Mason. I’m a designer and content creator with a background in library services and front-end web/UX design. I currently work in Michigan Medicine’s Psychiatry Call Center, providing friendly, tech-savvy support while developing online content and experiences.

I’m passionate about making information and media accessible. Through my YouTube channel and library projects I design, code, and share engaging content, always focusing on usability, accessibility, and clear communication.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

French

Intermediate

Work Experience

Call Center Representative at Michigan Medicine (Psychiatry)

October 1, 2023 - Present

Managed high-volume client inquiries, resolving issues promptly to maintain high customer satisfaction; effectively communicated complex technical information to clients; utilized active listening skills to diagnose issues and provide solutions.

Content Creator/Designer at YouTube

December 1, 2019 - Present

Owns and manages a monetized channel on YouTube. Edits and proof checks videos with multiple software. Utilizes SEO to make content more engaging, relevant, and searchable. Ensures content is accessible with captions, titles, and metadata. Creates high-quality thumbnails with Adobe Spark and designs channel logo and banner in Adobe Creative Suite.

Digital Scholarship Librarian at Michigan State Library

January 1, 2019 - May 1, 2020

Help students with software, design, and web content; direct students to faculty to help with projects; worked on an individual digital project designing a website with HTML/CSS; assist with the 360-degree VR room for students and faculty.

Web/Social Outreach Intern at Kiwanis International

April 1, 2019 - August 1, 2019

Designed and edited their website to be more user-friendly for a younger audience; increased club involvement with weekly press releases and social media; drafted and proofread weekly meeting announcements; used Mailchimp for advertising; helped fix code that automatically sends out emails to club members.