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I am a senior business analyst with over eight years of experience partnering with stakeholders at all levels to translate business needs into practical solutions. I specialize in requirements gathering, current and future-state process mapping, risk assessment, and building compelling business cases that support strategic goals. I have hands-on experience with software implementations, testing, change management, and end-user training (one-on-one, group sessions, and online videos). I work with Visio, Confluence, Miro, Lucidchart, Azure DevOps, Excel, Power BI, and SQL, and I’m comfortable with both Agile and Waterfall delivery.…I am a senior business analyst with over eight years of experience partnering with stakeholders at all levels to translate business needs into practical solutions. I specialize in requirements gathering, current and future-state process mapping, risk assessment, and building compelling business cases that support strategic goals. I have hands-on experience with software implementations, testing, change management, and end-user training (one-on-one, group sessions, and online videos). I work with Visio, Confluence, Miro, Lucidchart, Azure DevOps, Excel, Power BI, and SQL, and I’m comfortable with both Agile and Waterfall delivery.

Diane O’Sullivan

Data Analyst, Project Manager, Designer, +2

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I am a senior business analyst with over eight years of experience partnering with stakeholders at all levels to translate business needs into practical solutions. I specialize in requirements gathering, current and future-state process mapping, risk assessment, and building compelling business cases that support strategic goals. I have hands-on experience with software implementations, testing, change management, and end-user training (one-on-one, group sessions, and online videos). I work with Visio, Confluence, Miro, Lucidchart, Azure DevOps, Excel, Power BI, and SQL, and I’m comfortable with both Agile and Waterfall delivery.…I am a senior business analyst with over eight years of experience partnering with stakeholders at all levels to translate business needs into practical solutions. I specialize in requirements gathering, current and future-state process mapping, risk assessment, and building compelling business cases that support strategic goals. I have hands-on experience with software implementations, testing, change management, and end-user training (one-on-one, group sessions, and online videos). I work with Visio, Confluence, Miro, Lucidchart, Azure DevOps, Excel, Power BI, and SQL, and I’m comfortable with both Agile and Waterfall delivery.

Available to hire

I am a senior business analyst with over eight years of experience partnering with stakeholders at all levels to translate business needs into practical solutions. I specialize in requirements gathering, current and future-state process mapping, risk assessment, and building compelling business cases that support strategic goals.

I have hands-on experience with software implementations, testing, change management, and end-user training (one-on-one, group sessions, and online videos). I work with Visio, Confluence, Miro, Lucidchart, Azure DevOps, Excel, Power BI, and SQL, and I’m comfortable with both Agile and Waterfall delivery.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Beginner

Language

Work Experience

Senior Business Analyst at University of Canterbury

October 1, 2025 - October 1, 2025

Initially hired to create a business case and gather requirements to replace an outdated on‑premises backup solution. Led vendor selection via an RFP, defined future-state processes, and documented DR plans. Authored project briefs, requirements, and lessons learned; contributed to ERP data mapping for payroll/financial applications and performed data migration analysis to enable a smooth software transition.

Business Analyst, Project Rollouts, Trainer, Support at Dunedin City Council

October 1, 2022 - October 1, 2022

Created user and functional requirements, test plans and scripts, managed sprints, and wrote configuration manuals. Delivered training (one-on-one, group, and video), and collaborated with external vendors and stakeholders. Built Power BI reports and dashboards to support multiple projects and departments.

Business Analyst, Project Rollouts, Trainer, Support, Report Writer and Data Analyst at Skyline Enterprises

June 1, 2020 - June 1, 2020

Contracted to analyze requirements and lead the rollout of POS and CRM solutions across international sites. Responsible for user setup, on-site training, and comprehensive software documentation. Developed Power BI reports (including accident mapping and financial dashboards) and led UAT and project status reporting.

Dynamics CRM Project Development, Change Manager, Trainer and Support at RSPCA QLD

December 1, 2015 - December 1, 2015

Led the Dynamics CRM implementation for the Fundraising department, managed change and training, and provided ongoing support. Worked with stakeholders to ensure adoption and system effectiveness.