Jon Kristian Hia
Hi, I'm Jon Kristian Hia, a passionate Senior Experience Consultant and UX Designer with expertise in creating wireframes, interactive prototypes, and UX research across multiple industries such as healthcare, finance,…
About
Hi, I’m Jon Kristian Hia, a passionate Senior Experience Consultant and UX Designer with expertise in creating wireframes, interactive prototypes, and UX research across multiple industries such as healthcare, finance, and media. I have extensive experience advising clients on best practices in Salesforce and design systems while collaborating within Agile environments. My background also includes software engineering, which complements my design skills to build comprehensive digital solutions.
Over the years, I’ve worked remotely and on-site with leading organizations including Salesforce, AIM Specialty Health, and Blue Cross Blue Shield, designing user-centric platforms and dashboards. My diverse skills range from creating reusable UI patterns to conducting usability tests and UX documentation. I am proficient with tools like Figma, Axure RP, Sketch, and Adobe CC, always striving to deliver engaging and accessible user experiences.
- 9 years' experience
- Joined August 2025
Industry experience
- Healthcare
- Financial Services
- Consumer Goods
- Media & Entertainment
- Professional Services
- Software & Internet
More experts in Detroit, United States
Work experience· 6 roles
Created wireframes and interactive prototypes for clients across healthcare, finance, consumer, media, and consulting industries. Maintained Salesforce Lightning Design System component libraries for Figma. Advised clients on UX best practices using out-of-the-box components across Salesforce Sales Cloud and Service Cloud. Designed custom Lightning Web Components when needed. Developed dashboards, graphs, and reports using CRM Analytics. Assisted clients with requirements gathering, UX research, and presentations.
Created a pattern library of reusable UI widgets in iRise for rapid prototyping of AIM’s NextGen platform solutions. Developed interactive prototypes in Axure RP for legacy and NextGen solutions. Conducted and observed usability test sessions to evaluate the user experience of AIM products including Imasis and NextGen. Documented UX standards and compliance in an internal wiki.
Developed interactive prototypes in Axure RP for the PIER (Provider Finder) web application redesign. Evaluated Medicare enrollment and post-enrollment user experience by conducting usability tests with older adults and users with disabilities. Assessed compliance with W3C accessibility guidelines. Collaborated with business analysts, developers, and designers in an Agile environment.
Education
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