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Hi, I'm Jon Kristian Hia, a passionate Senior Experience Consultant and UX Designer with expertise in creating wireframes, interactive prototypes, and UX research across multiple industries such as healthcare, finance, and media. I have extensive experience advising clients on best practices in Salesforce and design systems while collaborating within Agile environments. My background also includes software engineering, which complements my design skills to build comprehensive digital solutions. Over the years, I've worked remotely and on-site with leading organizations including Salesforce, AIM Specialty Health, and Blue Cross Blue Shield, designing user-centric platforms and dashboards. My diverse skills range from creating reusable UI patterns to conducting usability tests and UX documentation. I am proficient with tools like Figma, Axure RP, Sketch, and Adobe CC, always striving to deliver engaging and accessible user experiences.…Hi, I'm Jon Kristian Hia, a passionate Senior Experience Consultant and UX Designer with expertise in creating wireframes, interactive prototypes, and UX research across multiple industries such as healthcare, finance, and media. I have extensive experience advising clients on best practices in Salesforce and design systems while collaborating within Agile environments. My background also includes software engineering, which complements my design skills to build comprehensive digital solutions. Over the years, I've worked remotely and on-site with leading organizations including Salesforce, AIM Specialty Health, and Blue Cross Blue Shield, designing user-centric platforms and dashboards. My diverse skills range from creating reusable UI patterns to conducting usability tests and UX documentation. I am proficient with tools like Figma, Axure RP, Sketch, and Adobe CC, always striving to deliver engaging and accessible user experiences.

Jon Kristian Hia

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Hi, I'm Jon Kristian Hia, a passionate Senior Experience Consultant and UX Designer with expertise in creating wireframes, interactive prototypes, and UX research across multiple industries such as healthcare, finance, and media. I have extensive experience advising clients on best practices in Salesforce and design systems while collaborating within Agile environments. My background also includes software engineering, which complements my design skills to build comprehensive digital solutions. Over the years, I've worked remotely and on-site with leading organizations including Salesforce, AIM Specialty Health, and Blue Cross Blue Shield, designing user-centric platforms and dashboards. My diverse skills range from creating reusable UI patterns to conducting usability tests and UX documentation. I am proficient with tools like Figma, Axure RP, Sketch, and Adobe CC, always striving to deliver engaging and accessible user experiences.…Hi, I'm Jon Kristian Hia, a passionate Senior Experience Consultant and UX Designer with expertise in creating wireframes, interactive prototypes, and UX research across multiple industries such as healthcare, finance, and media. I have extensive experience advising clients on best practices in Salesforce and design systems while collaborating within Agile environments. My background also includes software engineering, which complements my design skills to build comprehensive digital solutions. Over the years, I've worked remotely and on-site with leading organizations including Salesforce, AIM Specialty Health, and Blue Cross Blue Shield, designing user-centric platforms and dashboards. My diverse skills range from creating reusable UI patterns to conducting usability tests and UX documentation. I am proficient with tools like Figma, Axure RP, Sketch, and Adobe CC, always striving to deliver engaging and accessible user experiences.

Available to hire

Hi, I’m Jon Kristian Hia, a passionate Senior Experience Consultant and UX Designer with expertise in creating wireframes, interactive prototypes, and UX research across multiple industries such as healthcare, finance, and media. I have extensive experience advising clients on best practices in Salesforce and design systems while collaborating within Agile environments. My background also includes software engineering, which complements my design skills to build comprehensive digital solutions.

Over the years, I’ve worked remotely and on-site with leading organizations including Salesforce, AIM Specialty Health, and Blue Cross Blue Shield, designing user-centric platforms and dashboards. My diverse skills range from creating reusable UI patterns to conducting usability tests and UX documentation. I am proficient with tools like Figma, Axure RP, Sketch, and Adobe CC, always striving to deliver engaging and accessible user experiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Work Experience

Senior Experience Consultant, Salesforce at Salesforce

April 30, 2025 - August 23, 2025

Created wireframes and interactive prototypes for clients across healthcare, finance, consumer, media, and consulting industries. Maintained Salesforce Lightning Design System component libraries for Figma. Advised clients on UX best practices using out-of-the-box components across Salesforce Sales Cloud and Service Cloud. Designed custom Lightning Web Components when needed. Developed dashboards, graphs, and reports using CRM Analytics. Assisted clients with requirements gathering, UX research, and presentations.

Senior UX Designer at AIM Specialty Health

January 31, 2019 - August 23, 2025

Created a pattern library of reusable UI widgets in iRise for rapid prototyping of AIM’s NextGen platform solutions. Developed interactive prototypes in Axure RP for legacy and NextGen solutions. Conducted and observed usability test sessions to evaluate the user experience of AIM products including Imasis and NextGen. Documented UX standards and compliance in an internal wiki.

Senior UX Designer at Blue Cross Blue Shield

January 31, 2018 - August 23, 2025

Developed interactive prototypes in Axure RP for the PIER (Provider Finder) web application redesign. Evaluated Medicare enrollment and post-enrollment user experience by conducting usability tests with older adults and users with disabilities. Assessed compliance with W3C accessibility guidelines. Collaborated with business analysts, developers, and designers in an Agile environment.

Software Engineering Program at The Firehose Project

January 31, 2017 - August 23, 2025

Attended full-stack web development program focusing on computer science fundamentals including data structures, APIs, algorithms, and object-oriented programming. Completed coding challenges in Ruby and JavaScript. Built Ruby on Rails applications hosted on Heroku, including clones of Yelp, Instagram, and Coursera. Collaborated on a chess server project using Ruby on Rails, jQuery, and Bootstrap. Implemented test-driven development with RSpec and Factory Bot.

UX Architect at Grainger

August 31, 2016 - August 23, 2025

Developed interactive prototypes for Android and iOS using Axure RP. Created and maintained UI component libraries for mobile. Collaborated with business analysts, developers, and designers in an Agile environment.

UX Specialist at Cappex

August 31, 2015 - August 23, 2025

Sole UX designer responsible for bringing the college search platform to mobile and redesigning internal tools. Developed interactive prototypes for mobile and desktop using Axure RP. Conducted usability tests, card sorts, interviews, and other research methods. Collaborated in Agile teams with business analysts, developers, and designers. Participated in design and research for a college recommender system.