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I am a patient-centered Client Relations professional based in Norwich, UK, with a background in psychology and clinical science. I enjoy turning data into practical improvements, coordinating cross-functional teams, and delivering compassionate care that enhances patient experiences. My work blends clinical insight with operational efficiency to drive better health outcomes and smoother workflows. I have led R&D and onboarding initiatives, managed payroll, and optimized processes across healthcare and real estate domains. I value collaboration, ethical data handling, and clear communication with stakeholders to deliver measurable results.…I am a patient-centered Client Relations professional based in Norwich, UK, with a background in psychology and clinical science. I enjoy turning data into practical improvements, coordinating cross-functional teams, and delivering compassionate care that enhances patient experiences. My work blends clinical insight with operational efficiency to drive better health outcomes and smoother workflows. I have led R&D and onboarding initiatives, managed payroll, and optimized processes across healthcare and real estate domains. I value collaboration, ethical data handling, and clear communication with stakeholders to deliver measurable results.

Dillas Nouman

Project Manager, Data Scientist, Data Analyst, +2

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I am a patient-centered Client Relations professional based in Norwich, UK, with a background in psychology and clinical science. I enjoy turning data into practical improvements, coordinating cross-functional teams, and delivering compassionate care that enhances patient experiences. My work blends clinical insight with operational efficiency to drive better health outcomes and smoother workflows. I have led R&D and onboarding initiatives, managed payroll, and optimized processes across healthcare and real estate domains. I value collaboration, ethical data handling, and clear communication with stakeholders to deliver measurable results.…I am a patient-centered Client Relations professional based in Norwich, UK, with a background in psychology and clinical science. I enjoy turning data into practical improvements, coordinating cross-functional teams, and delivering compassionate care that enhances patient experiences. My work blends clinical insight with operational efficiency to drive better health outcomes and smoother workflows. I have led R&D and onboarding initiatives, managed payroll, and optimized processes across healthcare and real estate domains. I value collaboration, ethical data handling, and clear communication with stakeholders to deliver measurable results.

Available to hire

I am a patient-centered Client Relations professional based in Norwich, UK, with a background in psychology and clinical science. I enjoy turning data into practical improvements, coordinating cross-functional teams, and delivering compassionate care that enhances patient experiences. My work blends clinical insight with operational efficiency to drive better health outcomes and smoother workflows.

I have led R&D and onboarding initiatives, managed payroll, and optimized processes across healthcare and real estate domains. I value collaboration, ethical data handling, and clear communication with stakeholders to deliver measurable results.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

Senior Client Relations at Onedge Co

March 1, 2024 - October 30, 2025

Managed patient care coordination and clinical documentation by integrating data analysis, EMR management, and interdepartmental communication to enhance healthcare delivery and operational efficiency. Responsibilities included pre-charting, scheduling Diagnostic and Ancillary Care (DAC) appointments, monitoring real-time lab data for critical cases, auditing detailed patient reports within EMR systems to ensure HIPAA compliance and data integrity, and streamlining secure interdepartmental communication to improve collaboration and outcomes.

B2B Appointment Setter / Cold Caller at Dexon Technologies

July 1, 2024 - July 1, 2024

Worked as a B2B Appointment Setter for RingCentral, generating leads, scheduling meetings, and promoting their business communication solutions to potential clients. Acted as a liaison for clients in sensitive cases, resolving issues professionally while ensuring excellent customer experience. Built strong client relationships through active listening, tailored product recommendations, and follow-ups, contributing to customer retention and revenue growth.

Research and Development Team Manager at LivingPath

December 1, 2023 - December 1, 2023

Directed the research team by implementing industry best practices, utilizing data-driven strategies to optimize performance, and fostering a collaborative environment to meet project deadlines and exceed quality standards. Designed onboarding programs, mentored new team members on senior living industry standards, US real estate trends, and specialized research methodologies; managed daily operations, policy implementation, performance management, payroll processing, and collaboration with HR to recruit and retain talent.