DivP
I’m Divya Poonja, an AI solution consultant and product implementation manager who builds end-to-end onboarding, implementations, and account growth programs for SaaS brands.
About
I’m Divya Poonja, an AI solution consultant and product implementation manager who builds end-to-end onboarding, implementations, and account growth programs for SaaS brands. As a founding team member at a fast-scaling company, I designed our implementation playbooks from scratch, improved go-live speed significantly, and achieved strong outcomes across implementation success, revenue expansion, and churn reduction.
For the last 1.5 years, I’ve led our AI solution implementation initiative—translating each brand’s real business goals and Voice of Customer insights into requirements, workflows, beta-testing, and adoption strategy. I work closely with Product and Engineering to drive measurable net revenue expansion for D2C brands, while also owning integrations and proactive stakeholder management to ensure customers reach value quickly and successfully.
- 11 years' experience
- Joined September 2026
Industry experience
- Software & Internet
- Retail
- Financial Services
- Professional Services
- Consumer Goods
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Work experience· 5 roles
Owned and scaled the implementation and onboarding function (0→1) from kickoff to go-live and post-launch adoption. Built a standardized playbook, improved time-to-go-live by 67% (72 → 24 hours), achieved ~98% on-time go-lives, and delivered 97% implementation success while reducing churn from 9% to 4% and driving ~15% revenue expansion. Led AI solution implementation end-to-end for 20+ D2C brands by mapping use cases to business goals, designing workflows, running AI testing/UAT, beta-testing with product/engineering, and driving 75–100% net revenue expansion. Coordinated third-party checkout and return/exchange integrations impacting 85% of the customer base, and managed strategic accounts while running proactive churn management, pre-sales consultations, and adoption-focused customer education.
Education
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