Available to hire
I am a detail-oriented professional with 9 months of Personal Injury Case Management experience, specializing in medical records coordination, provider correspondence, and claims documentation. I am adept at organizing complex information, ensuring HIPAA compliance, and collaborating with multidisciplinary teams to support client outcomes. I am willing to relocate anywhere to contribute to a dynamic organization.
Throughout my career I have demonstrated strong scheduling, coordination, and customer-service skills across healthcare front desk, call center, crisis support, and administrative roles. I thrive in fast-paced environments, value accuracy and empathy, and am eager to leverage my experience to drive efficient operations and exceptional client experiences.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Owner / Founder at Afronaught Muzik Group
January 1, 2020 - PresentArchitected a multi-divisional creative imprint and infrastructure managing film, publishing, and apparel silos. Oversaw Ankh Nebulan Filmz (Visual & Film Division), Ankh Neteru Publishing (Literary & IP Division), and Ankhitectz Apparel (Design & Distribution Division), building brand identity and cross-platform strategy.
Director, Ankh Nebulan Filmz (Visual & Film Division) at Afronaught Muzik Group
January 1, 2020 - PresentDirected production of high-concept visual collections (Nubia, Kush, Kemet), developing Afrofuturist visuals and premium brand identity; led multimedia content strategy across platforms.
Director, Ankh Neteru Publishing (Literary & IP Division) at Afronaught Muzik Group
January 1, 2020 - PresentAuthored Ankhifactz documentation for scaling, drafted grant proposals for BRIC and Lampblack, and managed rights administration for imprint assets.
Director, Ankhitectz Apparel (Design & Distribution Division) at Afronaught Muzik Group
January 1, 2020 - PresentLed full-cycle product development and distribution; analyzed market trends to maintain brand consistency across product lines.
Owner at Afronaught Muzik Group
January 1, 2020 - PresentArchitected a multi-divisional creative imprint and infrastructure managing film, publishing, and apparel silos. Led Ankh Nebulan Filmz (Visual & Film Division) with visual narrative direction and multimedia content strategy; Ankh Neteru Publishing (Literary & IP Division) drafted infrastructure documents, grant proposals for BRIC and Lampblack, and rights administration; Ankhitectz Apparel (Design & Distribution Division) oversaw full-cycle product development and distribution with market-trend analysis to maintain brand consistency across lines.
Member Screening Specialist at VuePoint Diagnostics, LLC
March 1, 2025 - March 1, 2026Proactively scheduled in-home screening exams, handled member inquiries with empathy, verified patient information, and ensured HIPAA-compliant scheduling documentation.
Physical Injury Case Manager at Mountain View Pain Center
May 1, 2024 - March 1, 2025Assessed patients' medical history and symptoms to determine pain management strategies, coordinated care with interdisciplinary teams, monitored progress, and maintained accurate documentation in the EHR.
Front Desk Associate at Mountain View Pain Center
March 1, 2024 - May 1, 2024Checked in patients, prepared paperwork, scheduled follow-up appointments, collected co-pays, and prepped charts for providers while communicating referral statuses.
Call Center Representative at Mountain View Pain Center
July 1, 2023 - March 1, 2024Handled inbound appointment requests, processed payments, requested medical histories, and communicated updates with case managers regarding patient care.
Registrar at Presbyterian/St. Luke's Medical Center
October 1, 2022 - May 1, 2023Welcomed patients and families, interviewed patients for account information, verified insurance, obtained pre-certifications, and collected liable amounts.
Customer Experience Specialist at Frndly TV
April 1, 2022 - October 1, 2022Delivered world-class customer experience, identified root causes of issues, collaborated across teams, and drove issue resolution for a wide range of inquiries.
Peer Support Specialist at Rocky Mountain Crisis Partners
October 1, 2020 - April 1, 2022Provided supportive listening, screened for safety concerns, referred to community programs, and initiated follow-up to sustain wellness and recovery networks.
Customer Service Representative at Johnson Controls
September 1, 2019 - June 1, 2020Programmed data access for staff, communicated call lists, updated on-call schedules, and provided confirmations for completed on-site work orders.
Education
Master of Science in Entertainment Business at Full Sail University
March 1, 2011 - March 1, 2012Bachelor's Degree in Music Industry Studies at University of Colorado Denver
January 1, 2001 - May 1, 2007Master of Science in Entertainment Business at Full Sail University
March 1, 2011 - March 1, 2012Qualifications
Commercial Driver's License (CDL) Class C
January 11, 2030 - May 1, 2030Commercial Driver's License (CDL) Class C
January 11, 2030 - May 1, 2024Industry Experience
Media & Entertainment, Software & Internet, Professional Services, Healthcare
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