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Creative and results-driven Social Media Manager with experience in content creation, scheduling, and audience engagement. Skilled in maintaining brand voice, analyzing performance, and growing online presence through consistent, strategic content.…

Dilpreet Kaur

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Creative and results-driven Social Media Manager with experience in content creation, scheduling, and audience engagement. Skilled in maintaining brand voice, analyzing performance, and growing online presence through consistent, strategic content.…

Available to hire

Creative and results-driven Social Media Manager with experience in content creation, scheduling, and audience engagement. Skilled in maintaining brand voice, analyzing performance, and growing online presence through consistent, strategic content.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Operations Support Desk Agent at Wyndham Hotels & Resorts

November 1, 2023 - Present

Responsible for supporting franchise owners and internal teams with operational and technical issues across regions, managing high-volume service requests while meeting SLAs and quality standards, coordinating cross-department workflows to ensure timely resolution, maintaining accurate CRM records and documentation, and handling sensitive business information with discretion.

Customer Service Representative at Rogers Communications

January 1, 2022 - January 1, 2023

Handled billing inquiries, account updates, and service requests; resolved escalations with strong communication and problem-solving; maintained compliance with privacy and regulatory standards; built trust through clear and consistent customer communication.

Customer Service Representative (B2B) at Concentrix

January 1, 2021 - January 1, 2022

Supported business clients via phone and email channels; managed account issues and service requests with accuracy and efficiency; used CRM systems to track cases and update records; maintained strong performance in quality and response metrics.

Freelance Administrative Support at NV Property Management

January 1, 2020 - January 1, 2023

Supported small businesses with scheduling, email management, and admin tasks; assisted with reports, formatting, and digital organization; managed multiple clients independently with strong accountability.