Damian Henry

Duty Manager / Front-of-House Operations Lead at Les Mills

Lead front-of-house operations, support daily club routines and manage shifts as Duty Manager. Handle member enquiries, resolve complaints and respond to incidents while maintaining a calm, professional environment. Train new staff and uphold strong customer service standards.

Retail Sales Specialist at Under Armour

At Under Armour I supported day-to-day retail operations, including customer service, merchandising and stock management. I often stepped into an acting leadership role, overseeing the team and maintaining store standards when the manager was away. I was involved in training new staff and consistently met sales targets while helping customers find the right gear for their needs.

Duty Manager / Front of House at Les Mills

Lead front-of-house operations, support daily club routines and manage shifts as Duty Manager. Responsibilities included handling member inquiries, resolving incidents, and training new staff to maintain high customer service standards.