Daniel Karell

Determine the content information model and simplify the authoring process for large documentation sets. Collaborate with subject matter experts, project managers, and the writing team to ensure documentation aligns with prescribed standards and reaches the intended audience. Lead documentation projects from planning through publication, managing timelines and keeping stakeholders informed. Create and update technical documentation (product manuals, IOMs, SOPs, software user guides) and online help content (FAQs, knowledge base articles, help desk content). Ensure documents are accurate and follow Contiem and client standards.

Supported collegewide communications for a multicampus nursing education organization, strengthening student engagement and reinforcing the mission of “Pure Nursing.” Partnered with campus leadership, faculty, and cross-functional teams to develop internal, student-facing, and external messaging aligned to brand standards and strategic goals. Produced and pitched human-centered stories highlighting student success, faculty excellence, alumni impact, and community engagement. Provided leadership communications with briefing materials, talking points, and timely updates, including during high-sensitivity or crisis-aware situations. Managed a communications pipeline across story development, content planning, event promotion, and digital communications across multiple channels.

Managed communications for a remote IT Support team, ensuring seamless support for 4,200 users through strategic email and Slack announcements. Revamped and streamlined the knowledge base content library for Amazon Health Services engineers to improve accessibility to remote computer instructions and cybersecurity update protocols. Led content migrations and improvements for IT troubleshooting resources for employees and engineers. Partnered with enterprise engineers to author and revise standard operating procedure articles to keep information accurate for end users.