Content Moderator at Accenture

Responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Advocate for the user community; participate in process improvement initiatives; stay updated on client policies and guidelines; engage in conversations around socially sensitive topics to keep communities safe.

Customer Service at MAJOREL (Booking.com)

Help customers directly via phone, manage reservations at Booking.com; handle complaints and refunds; work under pressure; participated in security and customer service workshops.

Cashier at Miguel Castro Silva

Customer service; taking orders; cash handling; preparing and serving drinks; opening/closing duties; environment included English usage.

Cashier at ASIAN LAB

Customer service; handling orders; English plus some French/Spanish; stock organization; shift leadership and scheduling.

Intern at CME

Logistics; database management; moving and organizing warehouse materials; basic security training; data entry (Word, Excel).