David Randolph

Led cross-team quality initiatives, coordinating with Product Management, Design, and Engineering to understand changes, define acceptance criteria, and identify risks early in the development cycle. Planned and coordinated testing across multi-quarter projects spanning multiple teams, ensuring seamless collaboration and timely quality milestones with emphasis on Sales tool and PDF generation. Implemented metrics to measure the effectiveness of quality processes and provided regular updates to product and quality leadership to highlight improvement opportunities. Drove end-to-end test coverage, conducted retrospectives with engineering and QA pods, and shared actionable insights with managers to drive continuous process improvements. Audited end-to-end tests to optimize coverage and reduce regression testing time. Defined and streamlined the Customer Success to QA support process for quicker response times and efficient resolution of production-related issues. Organized and facilitated

Scheduled and facilitated Scrum events for the product and software development teams. Tracked progress with JIRA & Confluence using burn-down charts and sprint boards to monitor velocity. Facilitated product releases with engineering, product, and customer support departments. Designed a process with customer service to expedite engineering tasks to unblock clients with critical issues. Expedited planning to support the data warehouse team and keep stakeholders aligned.

Led QA testing efforts for Copper projects, designing over 30 test plans for mobile and desktop applications, reviewing and analyzing product requirements for clarity and consistency, and verifying numerous builds prior to production deployment. Analyzed user stories and bug tickets to ensure performance standards were met and maintained test coverage across multiple releases. Verified that release builds met quality objectives and contributed to continuous improvement of QA processes.