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I am a QA Lead / Test Manager with over 15 years of experience in software quality assurance across complex enterprise environments, including Energy, Banking, Telecommunications, Insurance and Public Administration. I started my career in operational roles within energy billing and customer management systems, gaining deep knowledge of core business processes, and progressively transitioned into software testing and end-to-end QA governance.\n\nI have developed strong expertise in system integrations, API testing, data validation and QA governance, taking on increasing responsibilities in team coordination and project leadership. I currently focus on defining test strategies, managing end-to-end testing processes and coordinating QA teams to reduce production risks and ensure delivery quality.…I am a QA Lead / Test Manager with over 15 years of experience in software quality assurance across complex enterprise environments, including Energy, Banking, Telecommunications, Insurance and Public Administration. I started my career in operational roles within energy billing and customer management systems, gaining deep knowledge of core business processes, and progressively transitioned into software testing and end-to-end QA governance.\n\nI have developed strong expertise in system integrations, API testing, data validation and QA governance, taking on increasing responsibilities in team coordination and project leadership. I currently focus on defining test strategies, managing end-to-end testing processes and coordinating QA teams to reduce production risks and ensure delivery quality.

Antonio Piaggio

QA Engineer, Project Manager, Programmer, +2

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I am a QA Lead / Test Manager with over 15 years of experience in software quality assurance across complex enterprise environments, including Energy, Banking, Telecommunications, Insurance and Public Administration. I started my career in operational roles within energy billing and customer management systems, gaining deep knowledge of core business processes, and progressively transitioned into software testing and end-to-end QA governance.\n\nI have developed strong expertise in system integrations, API testing, data validation and QA governance, taking on increasing responsibilities in team coordination and project leadership. I currently focus on defining test strategies, managing end-to-end testing processes and coordinating QA teams to reduce production risks and ensure delivery quality.…I am a QA Lead / Test Manager with over 15 years of experience in software quality assurance across complex enterprise environments, including Energy, Banking, Telecommunications, Insurance and Public Administration. I started my career in operational roles within energy billing and customer management systems, gaining deep knowledge of core business processes, and progressively transitioned into software testing and end-to-end QA governance.\n\nI have developed strong expertise in system integrations, API testing, data validation and QA governance, taking on increasing responsibilities in team coordination and project leadership. I currently focus on defining test strategies, managing end-to-end testing processes and coordinating QA teams to reduce production risks and ensure delivery quality.

Available to hire

I am a QA Lead / Test Manager with over 15 years of experience in software quality assurance across complex enterprise environments, including Energy, Banking, Telecommunications, Insurance and Public Administration. I started my career in operational roles within energy billing and customer management systems, gaining deep knowledge of core business processes, and progressively transitioned into software testing and end-to-end QA governance.\n\nI have developed strong expertise in system integrations, API testing, data validation and QA governance, taking on increasing responsibilities in team coordination and project leadership. I currently focus on defining test strategies, managing end-to-end testing processes and coordinating QA teams to reduce production risks and ensure delivery quality.

Skills

SQL

Selenium

Experience Level

SQL

Expert

Selenium

Intermediate

Language

Italian

Fluent

English

Advanced

Work Experience

Senior QA Consultant / QA Lead (E2E Testing OWNER) at Capgemini S.p.A.

April 1, 2026 - Present

Full ownership of end-to-end testing for a strategic project to launch a new business asset. Responsible for E2E flows (offer → acceptance → logistics → delivery → activation → billing), defining and implementing the test strategy, validating complex multi-system integrations (including stubs), and coordinating with Automation and Performance teams. Supported integration and load testing activities and maintained direct client engagement under a Time & Materials model. Tools: JMeter, SoapUI, DBeaver, and CRM.

Senior QA Consultant / QA Lead at Capgemini S.p.A.

April 1, 2024 - March 1, 2026

Worked on a critical project involving healthcare/vaccination management systems. QA team coordination and mentoring of junior resources; test process optimization and improvement; support in release planning; enhancement of testing efficiency and quality. Direct interaction with project management and client governance.

Senior QA Consultant / Test Manager at Capgemini S.p.A.

December 1, 2021 - March 1, 2024

Led the setup and evolution of an Energy project, progressively taking on the role of Test Manager. QA team management (up to 9 resources); management of billing, offer and middleware testing streams; planning and baseline management; KPI monitoring and cost control; resource allocation and staffing; direct interaction with project management and client governance.

Senior Business IT Consultant / QA at AGS S.p.A.

March 1, 2021 - November 1, 2021

First experience with full autonomy in a digital banking environment. Requirement analysis and direct interaction with functional stakeholders; functional documentation writing; test design and execution (test book management); testing on payments, cards, current accounts, loans and insurance products; validation of Near Real Time (NRT) processes.

Senior QA Consultant / Software Tester at ITPAS S.r.l. (progetti NTT Data)

December 1, 2015 - February 1, 2021

Strengthened QA across complex multi-domain projects (Energy, Telco, Insurance). ENEL – CRM Transformation (Siebel to Salesforce): end-to-end testing on cloud-based systems; ENEL – Metering NEXT: testing integration between metering, billing and middleware systems; API testing (SOAP) with stubs for external systems; data validation via SQL; Zurich (Insurance) second-level Help Desk support; SKY CRM management; ENEL X testing; knowledge transfer consolidation and documentation.

Junior QA / Back Office at Accenture Outsourcing (Quanta S.p.A.)

February 1, 2012 - November 1, 2015

Automated CRM-based processes using Siebel; monitoring automated workflows; handling anomalies through mass data correction; first involvement in UAT activities; SAL monitoring and reporting; data analysis using SAP BOX.

Back Office Specialist (Energy – ENEL) at Xerox S.p.A.

January 1, 2008 - January 1, 2010

Management of billing adjustments, contract changes and meter replacements; use of SAP IS-U and proprietary metering systems; interaction with distributor portals.