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Hi, I’m Dwi Wulandari, a dedicated customer experience professional with 6+ years of proven success in the technology and travel sectors. I manage the full customer lifecycle, drive product adoption, and build trusted relationships with key stakeholders to deliver measurable business outcomes. I excel at turning customer feedback into actionable improvements, using data to optimize processes and boost metrics like SLA and NPS. I’m comfortable with remote work, multi-project management, and continuous learning, and I enjoy turning complex challenges into clear, customer-focused solutions.…Hi, I’m Dwi Wulandari, a dedicated customer experience professional with 6+ years of proven success in the technology and travel sectors. I manage the full customer lifecycle, drive product adoption, and build trusted relationships with key stakeholders to deliver measurable business outcomes. I excel at turning customer feedback into actionable improvements, using data to optimize processes and boost metrics like SLA and NPS. I’m comfortable with remote work, multi-project management, and continuous learning, and I enjoy turning complex challenges into clear, customer-focused solutions.

Dwi Wulandari

QA Engineer, Project Manager, Data Analyst, +5

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Hi, I’m Dwi Wulandari, a dedicated customer experience professional with 6+ years of proven success in the technology and travel sectors. I manage the full customer lifecycle, drive product adoption, and build trusted relationships with key stakeholders to deliver measurable business outcomes. I excel at turning customer feedback into actionable improvements, using data to optimize processes and boost metrics like SLA and NPS. I’m comfortable with remote work, multi-project management, and continuous learning, and I enjoy turning complex challenges into clear, customer-focused solutions.…Hi, I’m Dwi Wulandari, a dedicated customer experience professional with 6+ years of proven success in the technology and travel sectors. I manage the full customer lifecycle, drive product adoption, and build trusted relationships with key stakeholders to deliver measurable business outcomes. I excel at turning customer feedback into actionable improvements, using data to optimize processes and boost metrics like SLA and NPS. I’m comfortable with remote work, multi-project management, and continuous learning, and I enjoy turning complex challenges into clear, customer-focused solutions.

Available to hire

Hi, I’m Dwi Wulandari, a dedicated customer experience professional with 6+ years of proven success in the technology and travel sectors. I manage the full customer lifecycle, drive product adoption, and build trusted relationships with key stakeholders to deliver measurable business outcomes. I excel at turning customer feedback into actionable improvements, using data to optimize processes and boost metrics like SLA and NPS. I’m comfortable with remote work, multi-project management, and continuous learning, and I enjoy turning complex challenges into clear, customer-focused solutions.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Intermediate

Chinese

Beginner

Work Experience

E-commerce Website QA Project at Growia Shop

February 3, 2025 - February 3, 2025

Completed comprehensive manual testing for an e-commerce website including registration, product search, and checkout. Documented bugs with JIRA and produced a detailed test summary with recommendations.

Social Media Administrator at UMK (Freelance)

February 1, 2025 - October 29, 2025

Managed social media presence and digital communications for own business; collaborated on content and engagement strategies.

Senior Customer Experience Analyst at PT Dagangan Karya Indonesia (Dagangan)

December 31, 2024 - December 31, 2024

Analyzed customer feedback and achieved a customer satisfaction rating of 4.8/5 on Play Store with 16,000 active users. Led the Special Project Coupon For Customer Loyalty, achieving a 50% revenue increase above target. Collaborated with Project Management for successful project acquisition and customer reactivation.

Tele Sales Supervisor at Airy / Nest Tech Indonesia

April 30, 2020 - April 30, 2020

Led tele sales operations, trained and mentored sales teams, and improved KPIs to drive revenue growth.

Hotel Support Supervisor at Nest Tech Indonesia (Airy)

July 31, 2019 - July 31, 2019

Supervised hotel support operations, mentored teams, and maintained high performance by implementing structured KPIs and SOPs. Drove digital platform adoption and optimized guest experiences.

Hotel Support Supervisor at Nest Tech Indonesia (Airy)

July 1, 2019 - July 1, 2019

Supervised, mentored, and elevated team performance through the development and implementation of structured KPIs, performance targets, and SOPs. Drove customer adoption of digital platforms (Airy app/site) by providing dedicated support and strategically engaging clients, sustaining a 99% success rate.

Hotel Support at PT Trinusa Travelindo (Traveloka)

December 31, 2016 - December 31, 2016

Provided hospitality support services including beverage service; consistently received positive feedback from customers.