Available to hire
Master’s student in Advertising and Media Communications (In
Progress) at the University of Economics – Varna with a strong interest in
digital marketing and social media management. I manage a niche
TikTok channel where I create and optimize short-form video content
based on audience preferences and current digital trends.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
Bulgarian
Fluent
English
Advanced
Spanish; Castilian
Advanced
Work Experience
Customer service person at Resecentrumgruppen AB
July 24, 2025 - October 17, 2025Assisted customers with their flights, schedule changes, cancelled flights, etc.; handled cancellation and refund processes; managed bookings via different airlines.
Customer Support Specialist at Resencentrum Group AB
July 1, 2025 - October 1, 2025Communicating effectively with customers to maintain high levels of satisfaction; identifying customer needs and opportunities for additional services.
Customer Support Specialist at Resecentrum Group AB
July 1, 2025 - October 1, 2025Communicating effectively with customers to maintain high levels of satisfaction; identifying customer needs and opportunities for additional service offerings.
Customer Support Specialist at Rescentrum Group AB
July 1, 2025 - October 1, 2025Communicating effectively with customers to maintain high levels of satisfaction. Identifying customer needs and opportunities for additional service offerings.
Social Media Content Creator (TikTok) at Personal Content Marketing Project
January 1, 2025 - PresentPlanning, creating, and publishing short-form video content tailored to an niche audience. Adapting content based on current TikTok trends to improve reach and engagement. Optimizing content based on observed user behavior. Generated 20,000+ content views within 28 days through trend-based content optimization.
Customer service representative at ResultsCX
September 22, 2023 - July 11, 2025Identified and dealt with customers’ queries; resolved customers’ queries and explained crucial information to them; informed them about special offers/deals.
CX Specialist at Sofia (Remote) – Resencentrum Group AB
September 1, 2023 - July 1, 2025Analyzing customer inquiries to identify individual needs; supporting customer retention through effective issue resolution.
CX Specialist at Resencentrum Group AB
September 1, 2023 - July 1, 2025Analyzing customer inquiries to identify individual needs; supporting customer retention through effective issue resolution.
CX Specialist / Customer Experience Specialist at Results CCC Bulgaria
September 1, 2023 - July 1, 2025Analyzing customer inquiries to identify individual needs. Supporting customer retention through effective issue resolution.
Saleswoman at CCC Bulgaria
April 24, 2023 - September 21, 2023Kept the store clean and tidy; sold products (shoes, bags); assisted customers with their choices; informed customers of daily/weekly discounts.
Sales Assistant at CCC Bulgaria
April 1, 2023 - September 1, 2023Promoting products through effective communication and upselling techniques. Presenting ongoing promotions and campaigns to improve conversions.
Education
Master's degree in Advertising and media communications at University of Economics - Varna
October 15, 2024 - February 3, 2026Bachelor's degree in Applied linguistics with English and Spanish and business communications at University of Veliko Tarnovo "St Cyril and Methodius"
October 1, 2020 - June 30, 2024Master's Programme in Advertising and Media Communications at University of Economics – Varna
October 1, 2024 - March 2, 2026Bachelor's Degree in Applied Linguistics with English and Spanish and Business Communication at St. Cyril and St. Methodius University of Veliko Tarnovo
October 1, 2020 - June 1, 2024Foreign Language Secondary Education at Foreign Language High School “Dimitar Dimov”
September 1, 2015 - May 1, 2020Master’s Programme in Advertising and Media Communications (In Progress) at University of Economics – Varna
October 1, 2024 - April 27, 2026Bachelor’s Degree in Applied Linguistics with English and Spanish and Business Communication at St. Cyril and St. Methodius University of Veliko Tarnovo
October 1, 2020 - June 1, 2024Secondary Education, Foreign Language High School at Dimitar Dimov Foreign Language High School
September 1, 2015 - May 1, 2020Master's Programme in Advertising and Media Communications at University of Economics – Varna
October 1, 2024 - June 7, 2026Bachelor's Degree in Applied Linguistics with English and Spanish and Business Communications at St. Cyril and St. Methodius University of Veliko Tarnovo
October 1, 2020 - June 1, 2024Secondary Education, Foreign Language High School Dimitar Dimov at Foreign Language High School Dimitar Dimov
September 1, 2015 - May 1, 2020Qualifications
Industry Experience
Retail, Media & Entertainment, Software & Internet, Professional Services, Education
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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