Elis Aslanova

Saleswoman at CCC Bulgaria

Kept the store clean and tidy; sold products (shoes, bags); assisted customers with their choices; informed customers of daily/weekly discounts.

Customer service representative at ResultsCX

Identified and dealt with customers’ queries; resolved customers’ queries and explained crucial information to them; informed them about special offers/deals.

Customer service person at Resecentrumgruppen AB

Assisted customers with their flights, schedule changes, cancelled flights, etc.; handled cancellation and refund processes; managed bookings via different airlines.

Social Media Content Creator (TikTok) at Personal Content Marketing Project

Planning, creating, and publishing short-form video content tailored to an niche audience. Adapting content based on current TikTok trends to improve reach and engagement. Optimizing content based on observed user behavior. Generated 20,000+ content views within 28 days through trend-based content optimization.

Customer Support Specialist at Rescentrum Group AB

Communicating effectively with customers to maintain high levels of satisfaction. Identifying customer needs and opportunities for additional service offerings.

CX Specialist / Customer Experience Specialist at Results CCC Bulgaria

Analyzing customer inquiries to identify individual needs. Supporting customer retention through effective issue resolution.

Sales Assistant at CCC Bulgaria

Promoting products through effective communication and upselling techniques. Presenting ongoing promotions and campaigns to improve conversions.