Available to hire
I’m Eddie Lok. I’m a Senior Software Engineer and technical leader focused on Digital Transformation, Customer Experience, and global Program & Service Delivery. I lead the technical setup of embedded insurance and open banking solutions in Malaysia and England, building scalable platforms and collaborating with partners to deliver value.
I’m passionate about delivering high-quality software, mentoring teams, and driving innovation across geographies, with experience spanning FinTech, large-scale data platforms, and cross-functional programs.
Skills
Experience Level
Language
English
Fluent
Chinese
Advanced
Work Experience
Senior Software Engineer at MMOB Ltd
August 24, 2021 - October 30, 2025Led technical setup and deployment of interactive No-Code tools for B2B marketplaces in the UK and Malaysia; onboarded 26+ companies onto the embedded finance platform; contributed to ISO 27001, Cyber Essentials Plus, and FCA compliance; secured approximately €6 million in seed funding; helped MMOB win multiple global fintech awards; implemented TDD and RPA; developed RESTful APIs and a GraphQL API Hub with automated CI/CD on AWS; integrated with Mastercard open banking and established key partnerships with Satago and NatWest; collaborated on Google Cloud Partner Advantage initiatives; introduced an AI agent within Mastercard MCP server.
Senior System Analyst at FWD Life
September 10, 2021 - September 10, 2021Led design and implementation of a rule-based AML/CTF verification solution across eight core platforms; improved data integrity and data governance; automated AML/CTF annual review and underwriting, enabling auto-underwriting for 70% of products and increasing policy processing capacity by 60%; designed ETL data models for AML/CTF, CRS, and FATCA; deployed BI for self-service reporting and dashboards; implemented a regulatory-compliant chatbot integrated with ServiceNow and CRM producing high satisfaction and efficiency gains; led cloud and platform initiatives including FWDMAX and Integrated Financial Planning Platform.
Application Analyst at BestServe (SunLife)
July 15, 2018 - July 15, 2018Led end-to-end project planning and management; redefined centralized application architecture; established a centralized enterprise data bus to reduce data interaction lead time; implemented retirement plan systems and improved payment/settlement logic; integrated external AML/CTF system with portals; established ServiceNow platform for resource management and collaboration; authored detailed requirements and design specs; built a data warehouse supporting AML/CTF analysis and migration efforts; mentored offshore developers.
Application Specialist at HKICL
March 28, 2016 - March 28, 2016Developed a cross-platform E-Cheque mobile application and automated name screening to accelerate processing; implemented validation logic, reporting services, and name screening APIs across derivative products; conducted due diligence and OSINT checks; investigated whistle-blower allegations to enhance fraud detection and system integrity.
Computer Technician Specialist at HKUSPACE
August 3, 2014 - August 3, 2014Designed microservice architecture and containerized business logic; developed a low-latency Android enrolment, timetable, and course selection app; migrated data from legacy systems; improved enrollment lifecycle data integrity and real-time data exchange; implemented SIT/UAT test plans and supported system integration.
Computer Technician Specialist at CUHK
November 6, 2011 - November 6, 2011Led technical implementation of clinical technology projects including web/mobile apps to improve patient care and operations; managed development and deployment of the Smart Ward Resource Management System; contributed to the Scoliometer and Clinical Exchange Mobile Project; supported QA through SIT/UAT.
IT Officer at UtilityINFO
December 3, 2010 - December 3, 2010Developed for a large-scale utility management system; automated surveys and inquiries; provided SIT/UAT support for GIS applications on mobile and desktop platforms; improved data integrity and maintenance efficiency.
Senior System Analyst at FWD Life
July 16, 2018 - September 10, 2021Led AML/CTF verification framework across eight platforms; improved data integrity and regulatory compliance; automated underwriting for 70%+ of products; designed ETL models for AML/CTF, CRS, and FATCA; deployed BI for self-service reporting and dashboards; implemented a regulatory-compliant chatbot integrated with ServiceNow and CRM; mentored junior developers.
Application Analyst at BestServe (SunLife)
May 26, 2016 - July 15, 2018Led end-to-end project planning, budgeting, and change management; centralized enterprise data bus; integrated AML/CTF across portals; implemented retirement plan systems and Default Investment Strategy; established ServiceNow for resource management; built data warehouse for AML/CTF analysis; supervised offshore development teams.
Application Specialist at HKICL
September 29, 2014 - March 28, 2016Developed a cross-platform E-Cheque mobile app; automated name screening and due diligence (OSINT); integrated screening APIs into derivatives products; enhanced fraud detection and transaction safety.
Computer Technician Specialist at HKUSPACE
November 7, 2011 - August 3, 2014Established a microservice architecture with containerized services; developed a low-latency Android enrolment/timetable app; migrated data from legacy systems; improved reporting and SIT/UAT processes; enhanced data integrity and real-time interoperability.
IT Officer at UtilityINFO
June 5, 2009 - December 3, 2010Developed large-scale utility management applications; automated utility surveys and inquiries; provided SIT/UAT support for GIS-based systems on mobile and desktop platforms.
Education
Bachelor degree (honours) of Computer Engineering at City University of Hong Kong
January 1, 2006 - January 1, 2009Bachelor degree (honours) of Computer Engineering at City University of Hong Kong
January 1, 2006 - January 1, 2009Bachelor degree (Honours) of Computer Engineering at City University of Hong Kong
January 1, 2006 - January 1, 2009Qualifications
LOMA FLMI
January 11, 2030 - February 6, 2026Driving License
January 11, 2030 - February 6, 2026LOMA FLMI
January 11, 2030 - February 6, 2026Driving License
January 11, 2030 - February 6, 2026Industry Experience
Financial Services, Software & Internet, Education, Professional Services, Other, Media & Entertainment
Skills
Experience Level
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